Sector portal
Tourism, hotel and food & beverage services
The tourism sector is a major driver of economic growth, enterprise development and job creation, particularly for women, youth, migrant workers and local communities. In recent decades, it has experienced continued expansion and diversification to become one of the largest, most dynamic, and in many countries, resilient sectors of the global economy. In 2019, tourism accounted, directly and indirectly, for one in ten jobs worldwide and 10.4 per cent of global GDP. Micro, small and medium-sized enterprises represent the majority share of the industry and its workers.
However, although differences between regions exist, the sector continues to face decent work deficits, such as the prevalence of informality, variable and long working hours, low wages, limited access to social protection, gender-based discrimination, poor occupational safety and health practices and weak regulation, enforcement and organization of labour. In some cases tourism is also affected by the lack of an enabling environment for sustainable enterprise development, insufficient and inadequately skilled workforce and productivity challenges.
Key resources
- Self-guided course: "The Future of Work in the rural Economy":
- Module 7 on "Reducing poverty and advancing social justice in rural areas through decent jobs in tourism"
- Small Business Competitiveness - Tourism:
- SCORE Training catalogue:
- Modular training package to improve productivity, employee-manager cooperation, and working conditions within SMEs.
- Modular training package to improve productivity, employee-manager cooperation, and working conditions within SMEs.
- Meeting of Experts to adopt Guidelines on Decent Work and Socially Responsible Tourism - Final report
- Sectoral Studies on Decent Work in Global Supply Chains
- Policy Guidance notes:
- HIV and AIDS: Guide for the tourism sector
- Toolkit on Poverty Reduction through Tourism
- Community-based Rural Tourism Programme: A new methodology to boost productive employment and decent work in Bolivia
- "Community-based rural tourism, a new methodology to promote decent work" (video in Spanish)
- Prevention and control checklist: COVID-19 and accommodation and food service activities
Data and statistics
The bar charts show global and regional point estimates at the sectoral level, based on data from the ILO Harmonized Microdata collection. These estimates cannot be directly compared across different periods and may be updated as new information becomes available. The estimates provided and published by the ILO may differ from those produced and released at the national level.
For more detailed labour market indicators and country-level data, visit the Sectoral Employment Statistics page of the ILOSTAT database.
Meetings
2023:
- Outcome Document and Chair's Summary of 2023 G20 Tourism Ministerial Meeting
- G20 Goa Roadmap for Tourism as a Vehicle for Achieving the Sustainable Development Goals
2022:
- Chair's Summary of 2022 G20 - Tourism Ministerial Meeting
- G20 Bali Guidelines for Strengthening Communities and MSME as Tourism Transformation Agents: A People-centred Recovery
2021:
Blogs
ILOSTAT Blog
Tourism jobs after the pandemic: shortages, skills and inclusion
ILOSTAT Blog
How data can bolster decent work in the tourism sector
ILOSTAT Blog
Tracking the rebound in tourism employment
News
Press release
Green tourism as the foundation for the future of Indonesia’s MSMEs
ILO and EU partnership boosts safari guide training in Zambia
Global Accelerator
Global Accelerator contributes to public-private dialogue to drive decent work in Namibia
Publications
Skills development
Coconut culinary training
Study
Rapid Skills Gap Assessment of selected industrial sectors- Syria
Trade for Jobs Uganda
Destination: Pearl of Africa - A market systems analysis with a focus on trade and employment
Projects
HO(SPITABLE) RE(SILIENT) CA(PABLE): Support to the labour market integration of young people in the hospitality and tourism sector in Kosovo
ILO, UNESCO, UNICEF, UNIDO
Decent Employment for Youth in Cambodia Phase 3 (DEY III)
Contact information
Sectoral Codes of Practice and Guidelines
Sectoral meetings
Conclusions and recommendations of sectoral meetings
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