Photo of a hotel worker making bed.

Sector portal

Tourism, hotel and food & beverage services

Portrait of Abdulrahman. Upon completing the Reservation and Reception Course under the “Opportunities for Lives Project” run by ILO Turkey Office, their employer obtained work permit for them and they started to work at the hotel. © Berke Araklı /ILO

The tourism sector is a major driver of economic growth, enterprise development and job creation, particularly for women, youth, migrant workers and local communities. In recent decades, it has experienced continued expansion and diversification to become one of the largest, most dynamic, and in many countries, resilient sectors of the global economy. In 2019, tourism accounted, directly and indirectly, for one in ten jobs worldwide and 10.4 per cent of global GDP. Micro, small and medium-sized enterprises represent the majority share of the industry and its workers.

However, although differences between regions exist, the sector continues to face decent work deficits, such as the prevalence of informality, variable and long working hours, low wages, limited access to social protection, gender-based discrimination, poor occupational safety and health practices and weak regulation, enforcement and organization of labour. In some cases tourism is also affected by the lack of an enabling environment for sustainable enterprise development, insufficient and inadequately skilled workforce and productivity challenges.

Key resources

Data and statistics

The bar charts show global and regional point estimates at the sectoral level, based on data from the ILO Harmonized Microdata collection. These estimates cannot be directly compared across different periods and may be updated as new information becomes available. The estimates provided and published by the ILO may differ from those produced and released at the national level.

For more detailed labour market indicators and country-level data, visit the Sectoral Employment Statistics page of the ILOSTAT database.

Blogs

Tourism jobs after the pandemic: shortages, skills and inclusion

ILOSTAT Blog

Tourism jobs after the pandemic: shortages, skills and inclusion

How data can bolster decent work in the tourism sector

ILOSTAT Blog

How data can bolster decent work in the tourism sector

Tracking the rebound in tourism employment

ILOSTAT Blog

Tracking the rebound in tourism employment

News

Investment in skills can spur growth, unlock job potential in Kosovo's hospitality sector
Students are preparing a dish together.

Investment in skills can spur growth, unlock job potential in Kosovo's hospitality sector

As tourism changes in Africa, so do the jobs and skills behind it
Ahlem Amri of the ILO speaks to journalists during a workshop on sustainable tourism in Monastir, Tunisia.

As tourism changes in Africa, so do the jobs and skills behind it

Eastern Caribbean tourism can drive productivity, decent work and formalization

Transition to the formal economy

Eastern Caribbean tourism can drive productivity, decent work and formalization

Publications and documents

Informality in the tourism sector in the Eastern Caribbean

Transition to the formal economy

Informality in the tourism sector in the Eastern Caribbean

Skills gap assessment in tourism sector that are key to promoting inclusive decent employment and productive livelihood in Nakuru, Narok...

Kenya's tourism sector skills assessment

Skills gap assessment in tourism sector that are key to promoting inclusive decent employment and productive livelihood in Nakuru, Narok...

ILO Training package on the ILO Guidelines on decent work and socially responsible tourism

ILO training package

ILO Training package on the ILO Guidelines on decent work and socially responsible tourism

Projects

Trade for jobs Uganda

Trade for jobs Uganda

HO(SPITABLE) RE(SILIENT) CA(PABLE): Support to the labour market integration of young people in the hospitality and tourism sector in Kosovo

HO(SPITABLE) RE(SILIENT) CA(PABLE): Support to the labour market integration of young people in the hospitality and tourism sector in Kosovo

Decent Employment for Youth in Cambodia Phase 3 (DEY III)

ILO, UNESCO, UNICEF, UNIDO

Decent Employment for Youth in Cambodia Phase 3 (DEY III)

Sectoral Codes of Practice and Guidelines

Sectoral Codes of Practice and Guidelines

Sectoral meetings

Sectoral meetings

Conclusions and recommendations of sectoral meetings

Conclusions and recommendations of sectoral meetings

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