1. Why are brands interested in SCORE Training?

  2. SMEs participating in SCORE Training

  3. Trainers delivering SCORE Training

  4. Interested in becoming a SCORE Trainer or SCORE Service Provider?

    If you are interested in participating in the SCORE Programme as a SCORE Trainer or SCORE Service Provider, please contact us and we will tell you what steps are involved and the requirements for certification. We always welcome new organizations into the SCORE Programme.

The SCORE Programme

ILO’s Sustaining Competitive and Responsible Enterprises (SCORE) Programme improves productivity and working conditions in small and medium enterprises (SMEs). The key intervention of the programme is SCORE Training, which combines practical classroom training with in-factory consulting. The Training demonstrates best international practice in the manufacturing and service sectors and helps SMEs to participate in global supply chains.

SCORE Training focuses on developing cooperative working relations resulting in shared benefits for enterprise owners and those who work there. The SCORE Training modules cover Workplace Cooperation, Quality Improvement, Resource Efficiency, Workforce Management, Occupational Safety and Health at Work, Lean Manufacturing, Gender Equality, Responsible Business, Hospitality Coaching and Working Time. Some modules also respond to crises such as the Covid-19 pandemic. Training formats vary, modules usually include a one/two-day classroom training for managers and workers, followed by on-site consultations with industry experts that help to put the training into action in the workplace, some are self-paced online.

Since inception, SCORE Training has been delivered to over 4800 SME’s globally. This represents a total workforce of over 888,000 workers who have benefited from enterprise improvements, including efforts to develop a culture of respect, trust and communication in the workplace. SCORE Training has improved productivity up to 50% in participating SMEs and boasts an 91% satisfaction rate.

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Where we are

SCORE Focus On

  1. Sustaining Competitive and Responsible Enterprises (SCORE) Training: Annual Update 2022-23

    As of August 2023, over 921,000 workers and managers in more than 5,200 enterprises have benefited from SCORE Training, thanks to the efforts of more than 1,600 SCORE Trainers. The SCORE annual update showcases the work undertaken from 2022 to 2023, and features selected case studies and highlights, thanks to the generous inputs from many SCORE Trainers.

  2. SCORE4Climate: Optimising performance through resource efficiency and circularity

    The new ILO SCORE4Climate SCORE Training module provides practical information and tools to help small and medium enterprises (SMEs) improve resource efficiency, clean production and circularity, with the ultimate goal of promoting productivity, working conditions and environmental sustainability in SMEs.

  3. Road to economic recovery starts with productive and resilient enterprises

    ILO SCORE and GIZ launched the "Support to Crisis Management for SMEs” project in Tunisia to strengthen the resilience and adaptability of 100 small businesses to address disruptions and advance economic recovery and progress

SCORE Training and the 2030 Agenda

SCORE Training supports the vision of the Sustainable Development Goals for a better, more inclusive world. Aligning with Goal 5, 8, 9 and 12, SCORE Training helps SMEs improve working conditions and processes, particularly by mainstreaming gender, promoting decent work, achieving cleaner and more sustainable production patterns and enabling SMEs to participate in global supply chains.