Workers at a local currency exchange and money transfer office provide service to customers.

Sector portal

Financial and professional services

Workers at a local currency exchange and money transfer office provide service to customers. United Arab Emirates . © ILO/Apex Image

The financial services sector, differing by country, includes central banks, depository organizations, credit unions, insurance, pension funds, and firms in financial intermediation or asset management. It covers financial enterprises, markets, and payment systems, facilitating investment or consumption funds flow from savings globally. This sector's recent digital transformation has witnessed the emergence of new players such as Fintechs and Insurtechs. 

The broader professional services sub-sector encompasses critical services like private security, cleaning services, and Business Process Outsourcing (BPOs). These services play an essential role in supporting the operational needs of the financial sector and other industries, reflecting the sector's complex ecosystem. 

Recent ILO initiatives have focused on understanding the impacts of digitalization on the organization of work, safety and health and on skills needs, while also considering employment trends in associated professional services, i.e., the private security sector.

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Photo "Harnessing the potential of digital technologies to achieve decent work in the financial sector"
Harnessing the potential of digital technologies to achieve decent work in the financial sector

Harnessing the potential of digital technologies to achieve decent work in the financial sector

The report provides a global overview of policies, initiatives and practices regarding decent work as well as employee outcomes in the global financial sector.

Data and statistics

The bar charts show global and regional point estimates at the sectoral level, based on data from the ILO Harmonized Microdata collection. These estimates cannot be directly compared across different periods and may be updated as new information becomes available. The estimates provided and published by the ILO may differ from those produced and released at the national level.

For more detailed labour market indicators and country-level data, visit the Sectoral Employment Statistics page of the ILOSTAT database.

News

From Aceh to the world: A visionary’s transformation of Indonesia’s patchouli industry
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From Aceh to the world: A visionary’s transformation of Indonesia’s patchouli industry

ILO boosts efficiency with digital upgrades for Central Java’s rural financial institutions in Indonesia

Digitalization and financial inclusion

ILO boosts efficiency with digital upgrades for Central Java’s rural financial institutions in Indonesia

ILO integrates sectoral labour statistics to strengthen access to world of work data
Photo of data charts

Sectoral labour data and statistics

ILO integrates sectoral labour statistics to strengthen access to world of work data

Publications

The role of central banks and other financial sector regulators and policymakers in job creation in Africa

Policy brief

The role of central banks and other financial sector regulators and policymakers in job creation in Africa

Financing for development: Unlocking the potential of the social and solidarity economy

UNTFSSE Policy Brief

Financing for development: Unlocking the potential of the social and solidarity economy

Aligning financial systems with a just transition - Recommendations for the 4th International Financing for Development Conference

Social finance brief

Aligning financial systems with a just transition - Recommendations for the 4th International Financing for Development Conference

Projects

Fostering an Enabling Environment for MSMEs to Promote Responsible Value Chains (FEE-RVC)

Project

Fostering an Enabling Environment for MSMEs to Promote Responsible Value Chains (FEE-RVC)

Promotion of the Development of SMEs in Iraq

Project

Promotion of the Development of SMEs in Iraq

Research Project on "Financial mechanisms for Innovative Social and Solidarity Economy Ecosystems"

Research Project on "Financial mechanisms for Innovative Social and Solidarity Economy Ecosystems"

Sectoral Codes of Practice and Guidelines

Sectoral Codes of Practice and Guidelines

Sectoral meetings

Sectoral meetings

Conclusions and recommendations of sectoral meetings

Conclusions and recommendations of sectoral meetings

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