Optimizing business processes through digitalization and environmental sustainability: the case of MADISH Ltd

The case study describes the results in productivity, occupational health and safety and HR policies Madish Ltd, a textile company in Albania managed to achieve after implementing the ILO SCORE (Sustaining Competitive and Responsible Enterprises) Programme. The SCORE Programme improves productivity and working conditions in small and medium enterprises (SMEs). The key intervention of the programme is SCORE Training, which combines practical classroom training with in-factory consulting. The Training demonstrates best international practice in the manufacturing and service sectors and helps SMEs to participate in global supply chains.