All publications: Public service
Promoting constructive approaches to labour relations in the public service
Collective Bargaining in the Public Service in the European Union
The ILO’s Sectoral Policies Department (SECTOR) presents a compilation of practices in collective agreements in the public service in the European Union. This selection shows how the principles of Convention No. 151 have been implemented through...
Brazil: Case study on working time organization and its effects in the health services sector
Working time is a critical aspect of health services. Reconciling workers' needs with organizational requirements remains a challenge. This working paper explores the complex issues around working time organization and their effects in the health...
Non-standard work arrangements in the public sector: the case of South Africa
This study is one of a series of country studies commissioned by the International Labour Organisation (ILO) on non-standard work arrangements in the public sector. Its aim is to understand, firstly, the implications of this trend for the decent...
HealthWISE - Work Improvement in Health Services - Action Manual
HealthWISE is a practical, participatory quality improvement tool for health facilities. It encourages workers and managers to work together to improve workplaces and practices with low-cost solutions. Topics include occupational safety and health,...
HealthWISE - Work Improvement in Health Services - Trainers' Guide
HealthWISE is a practical, participatory quality improvement tool for health facilities. The Trainers' Guide accompanies the Action Manual- combining action and learning. Topics include occupational safety and health, personnel management and...
Collective bargaining in the public service: Bridging gaps for a better future
Issues paper for discussion at the Global Dialogue Forum on Challenges to Collective Bargaining in the Public Service (Geneva, 2−3 April 2014)
Public procurement and social economy (PPSE) (Final Evaluation Summary)
Project SAF/11/01/FLA - Evaluation consultant: Benedict Musengele
Governance of water and sanitation in Angola’s poor neighbourhoods (Final Joint Evaluation Summary)
Project ANG/09/50/UND - Donor for this Joint Project is the Millennium Development Goals Achievement Fund Total Budget: US$7,600,000 UNICEF (lead): USD 3,750,000; ILO: USD 250,000; IOM: USD 1,150,000; UNDP: 2,450,000
Officer, Police/Law Enforcement: International Hazard Datasheets on Occupation
The datasheet contains information on the hazards, risks and notions of prevention related to this specific occupation. The datasheet is intended for those professionally concerned with health and safety at work.
Promoting Collective Bargaining and Dispute Resolution in the Public Service - An ILO training workbook
This training workbook aims at developing and strengthening the collective bargaining skills and expertise of workers, the public sector unions and government officials.
Manual on collective bargaining and dispute resolution in the public service
This Manual seeks to provide examples on how different countries have developed successful mechanisms to prevent and resolve disputes in labour relations in the public service. It showcases effective ways to develop collective bargaining systems...
Strengthening social dialogue in the water supply sector: Study on the conditions and challenges affecting social dialogue in the water...
The lack of a reliable supply of electricity and access to clean, fresh drinking water creates exceptional daily stress on the lives of those living in the world’s poorer regions. The Sectoral Policies Department of the ILO commissioned this report...
Sri Lanka’s working poor
This paper presents a profile of Sri Lanka's working poor in terms of stock and characteristics; attributes associated with the probability of being working poor, and the reasons why the employed poor earn too little to overcome poverty.
Youth employment
Promotion of decent work for plantation and rural youth in Sri Lanka
The project contributes to poverty reduction by helping rural youth enter the labour market. By developing the capacity of local staff and institutions, it also improves labour market and employment services. In addition, it works closely with...
The sectoral dimension of the ILO’s work- Update of sectoral aspects regarding the global economic downturn: Public administration
Trends in Employment and Working Conditions by Economic Activity (Collection of data - third quarter 2009)
This report was prepared with information available to the ILO in February 2010. The data gathered correspond to a total of 56 countries, of which 30 are developed economies, and 26 emerging and developing countries. This sample represents 85% of...
Governing Body
Update of sectoral aspects regarding the global economic crisis: Tourism, public services, education and health
While growth started to recover in the third quarter of 2009 in a number of developing and some advanced economies, employment continued to decline globally, especially in the manufacturing and transportation sectors. The Governing Body of the ILO...
Summary of the conclusions of meetings organized as part of the Action Programme
ILO Sub-Regional Office for Southern Africa, Harare
Public Policy and Trade Disputes in the Public Service - Need for policy Coherence
The policy framework for the employment relationship and hence for dispute resolution is, in all the countries, derived from specific labour codes that outline organizational rights and obligations of employers and workers, generally in both the...