Since the 2000s, China has made significant progress towards the extension of social insurance coverage to its entire population. Alongside this progress, growing demand for convenient and high-quality social insurance services has driven efforts to establish a nationwide service platform. The Unified Social Insurance Public Service Platform, launched in 2019, integrates national and local platforms, social security cards and service windows to provide comprehensive and seamless services. Looking ahead, China aims to further standardise social insurance processes, enhance service quality, integrate online and offline channels, adopt advanced technologies and expand the role of social security cards across public services.
