Migrant workers

Tens of thousands of women migrant workers are empowered by Gender Responsiveness-One Roof Integrated Services Centers

The ILO supports the establishment of Gender Responsiveness-One Roof Integrated Service Center (LTSA-MRC) in four districts to advocate and empower tens of thousands of women migrant workers.

News | Jakarta, Indonesia | 30 January 2024
To empower women migrant workers and their families, the ILO continuously supports the establishment and integration of Gender Responsiveness-One Roof Integrated Service Center (LTSA-MRC) in four districts: Cirebon district in West Java, Tulungagung and Blitar districts in East Java as well as East Lampung district in Lampung.

The LTSA-MRCs in four districts provide various services from psychosocial, health or social, legal assistance and case handling services. © ILO/Pichit Phromkade
The integration of the Gender Responsiveness Migrant Worker Resources Center (MRC) into the government’s One Roof Service Office (LTSA) was initiated by the Ministry of Manpower in 2021 to provide women migrant workers and their families to a greater access of authoritative information, counselling, support and case handling services.

These integrated programmes are the first model in Indonesia and even ASEAN in promoting a multi-stakeholder collaboration to promote better protection of migrant workers in all cycles of labour migration from the village level to the country destination through improved the quality coordinated service provision for women migrant workers at village and district level."

Sinthia Harkrisnowo, Project Coordinator of ILO’s Safe and Fair Migration
To date, a total of 5,268 migrant workers and 125 family members, of whom 85 percent are women, have accessed various gender-responsive information, ranging from safe labour migration information, gender equality, reintegration support and unionism. They have also access to psychosocial, health or social, legal assistance and case handling services. Both online and offline public campaigns have raised the awareness of 69,034 women migrant workers regarding women’s labour migration and the elimination of violence against women.

“These integrated programmes are the first model in Indonesia and even ASEAN in promoting a multi-stakeholder collaboration to promote better protection of migrant workers in all cycles of labour migration from the village level to the country destination through improved the quality coordinated service provision for women migrant workers at village and district level,” stated Sinthia Harkrisnowo, Project Coordinator of ILO’s Safe and Fair Migration.

Advocating the rights of women migrant workers, the MRCs have also organized 629 women migrant workers, including returnees, to join workers’ organisations and/or migrant workers’ associations so that they would have better understanding about their labour rights. MRC has also assisted 36 piloted villages in four districts to develop the village-based migration management to enhance services delivery to migrant workers and their families and to establish Village Task Force on the Protection of Indonesia Migrant Worker to eliminate risks of trafficking in persons, forced labour, violence and harassment.

In addition, 26 local regulations have been issued by district and village governments on the implementation of protection of Indonesia migrant workers and their families. These local regulations have also adopted and sustained the ILO’s supported MRC services and programmes, specifically on the capacity building training, social dialogue forum and village-based services.

Award-winning LTSA-MRCs providing best protection services

Ida Fauziyah, Minister of Manpower presents the the Indonesia Migrant Worker Award (IMA) to LTSA-MRC in Cirebon for the best integrated placement and protection services in Indonesia. © ILO
Out of the four LTSA-MRCs, two LTSA-MRC in Cirebon and Tulungagung districts have been consecutively received the Indonesia Migrant Worker Award (IMA) from Ministry of Manpower for the best integrated placement and protection services in Indonesia since 2021. The awards were presented by Ida Fauziyah, Minister of Manpower, during the commemoration of International Migrant Day.

The MRC has become a significant part of the Cirebon District Government One Roof Integrated Services Center. The MRC has also become a special "multivitamin" and booster for us as government in ensuring the optimal and comprehensive services for migrant workers and their families in Cirebon district."

Novi Hendrianto Head of Manpower Office of Cirebon district
Located in West Java, Cirebon is the third largest origin districts of Indonesian migrant workers. Cirebon has an approximately 9.034 migrant workers, of whom 79 percent are women, who have already registered and received services from the LTSA-MRC. In addition, Cirebon is also the first district in the country that has enacted the Head of District Decree on the establishment of Multi-Stakeholders (Tripartite Plus) Forum on the Protection of Indonesia Migrant Workers and Their Families.

The Decree stipulates that the role of the Forum is to strengthen the coordination and synergy between key stakeholders and serve as a consultative and inclusive platform with the involvement of the Indonesian migrant workers on the implementation of gender-responsive labour migration governance.

“The tripartite plus forum ensures women’s voice and agency are at the centre of the programme. Through this forum, we can empower women migrant workers to drive the process of policy and regulation development that addresses their needs and concerns,” added Sinthia.

Meanwhile, located in East Java, Tulungagung is one the largest origin district with an approximately 7,141 migrant workers of whom 70 percent are women have been registered and received services from the LTSA-MRC. The LTSA-MRC has well-equipped with a local competency test for migrant workers’ standardized skills development. The local competency test is also used to ensure the standardized, quality learning process and competency test provided by the private training center (TVET) in Tulungagung.

MRCs have organized 629 women migrant workers to join workers’ organisations and/or migrant workers’ associations. © ILO
Both MRCs in Cirebon and Tulungagung have also facilitated the development of Standard Operational Procedure on Coordinated Gender-Responsive Services for women migrant workers, including the case management and referral mechanism to strengthen the coordination of each key stakeholder and cross sector government in providing support services to women migrant workers and their family from pre-departure up to reintegration.

“The MRC has become a significant part of the Cirebon District Government One Roof Integrated Services Center. The MRC has also become a special "multivitamin" and booster for us as government in ensuring the optimal and comprehensive services for migrant workers and their families in Cirebon district,” said Novi Hendrianto Head of Manpower Office of Cirebon district.

The ILO support was provided by its Safe and Fair Programme: Realizing women migrant workers’ rights and opportunities in the ASEAN, as part of the EU-UN Spotlight Initiative to eliminate violence against women and girls and to ensure safe and fair labour migration in the ASEAN region, including Indonesia.