ILO’s SCORE programme brought tremendous improvements to Indonesian MSMEs after 12 years of implementation

The ILO handed over its Sustaining Competitive and Responsible Enterprises (SCORE) programme in Indonesia to national implementing partners for sustaining the productivity and competitiveness enhancement of Indonesia’s micro, small and medium enterprises.

News | Jakarta, Indonesia | 08 December 2021
Following a fruitful 12 years of the implementation of the ILO’s Sustaining Competitive and Responsible Enterprises (SCORE) programme in Indonesia, the ILO carried out a handover ceremony to the programme’s implementing partners. Represented by Busines & Export Development Organization (BEDO) as lead partner, the appointed partners were committed to sustain efforts to elevate productivity and working conditions of micro, small and medium enterprises (MSMEs), through SCORE Training methodology in the future.

Three phases of SCORE programme
The ILO’s SCORE programme in Indonesia has brought tremendous changes in the way MSMEs carry out their endeavors, with its different focuses within the three phases from the year of 2009 to 2021.

Launched in 2010 by H.E Doris Leuthard, President Swiss Confederation, the ILO’s SCORE programme has undergone three phases since then. The first phase, starting with the preparation phase in 2009, was conducted from 2000-2013 focused on technical sustainability, followed by the second phase (2013-2017) on institutional sustainability and the third phase (2017-2021) on financial sustainability.

Sustaining the SCORE programme

The signing ceremony witnessed by the ILO's Country Director, Michiko Miyamoto
Held in Jakarta on 3 December, the handover ceremony marked by the signing of the SCORE commitment declaration by BEDO and other seven implementing partners: Semut Manajemen Indonesia (SMI), Parahyangan Catholic University, APP Politeknik Jakarta, BLK Semarang 2, Karya Dua Perempuan, Riwani Globe and Pro Serve Indonesia.

The declaration highlighted the commitments of the eight implementing partners to continue the implementation of SCORE training programme for Indonesia’s MSMEs to strengthen workplace cooperation, create safe and healthy working environment and enhance MSMEs’ productivity and competitiveness that lead to the creation of decent jobs.

The signing ceremony was witnessed by the representatives of the ILO, Swiss State Secretariat for Economic Affairs (SECO) and Norwegian Agency for Development Cooperation (NORAD) as well as the ILO’s tripartite constituents—the Ministry of Manpower, the Indonesian Employers’ Association (Apindo) and trade union confederations.

The results are impressive and encouraging to the promotion of better jobs and increasing the capacity of MSMEs in Indonesia."

Philipp Orga, who is responsible for the implementation of SECO’s economic cooperation programme in Indonesia
To date, the programme has been spread throughout 14 provinces and has led to the establishment of a number of customized SCORE training programmes, including the SCORE Plus programme by BEDO, SCORE Creative by SMI, SCORE UNPAR with the Parahyangan University, as well as the SCORE Hospitality Coaching (HoCo), all of which cater to the needs of businesses on the micro level.

“The results are impressive and encouraging to the promotion of better jobs and increasing the capacity of MSMEs in Indonesia,” said Head of the Swiss Economic Cooperation in the Swiss Embassy in Jakarta, Philipp Orga, who is responsible for the implementation of SECO’s economic cooperation programme in Indonesia.

He further said that the Swiss government’s support towards the strengthening of competitiveness for MSMEs in Indonesia, also support the Indonesian government’s agenda to become an upper middle-income country and is a priority to the Swiss government.

Similar appreciations were also given by the representatives from the Ministry of Manpower, Apindo and trade union confederations. They admitted the contribution of the SCORE training programmes to improve the competitiveness and productivity of Indonesia’s MSMEs as the backbone of the country’s economy.

Key achievements of SCORE programme

The SCORE training programme has benefited 2,300 companies and 34,900 workforce. The best practices that were implemented by MSMEs had increased their productivity include employee suggestion schemes, quality information that are being shared with employees, information sharing, daily meetings, as well as 5S and simple manufacturing systems.



Aside from visibly improved productivity, increased cost-saving, defect reduction, cost reduction and energy saving are among the improvements that were reported by MSMEs after they participated in SCORE training progammes. Around 74 percent and 63 percent of participating SCORE enterprises reported increased productivity and cost saving respectively.

The appointed implementing partners have shown its independence and professionalism in managing and conducting the SCORE training programmes for MSMEs since 5 years ago and we believe they will continue the sustainability of the SCORE programme for years to come."

Januar Rustandie, ILO’s SCORE programme manager
Two participating SCORE companies, Stranough Guitar Technology based in Bandung, West Java and Spa Factory Bali, demonstrated the benefits they gained from the SCORE programme. Both companies were able to improve their workplace cooperation and build stronger communications between management and workers that, in turn, helped them adapting their production and sales strategies and maintaining their businesses during the pandemic.

In addition, since 2017 under its third phase, 92 percent of all SCORE training activities across Indonesia have been independently conducted and financed by its implementing partners. The implementing partners have managed and raised sponsorship from various ministries and organizations such as the Ministry of Foreign Affairs, Ministry of Industry, Ministry of SMEs and Cooperatives, local governments, Sampoerna untuk Indonesia and so forth to deliver high standard SCORE training programmes without ILO’s technical and financial supports.

“The appointed implementing partners have shown its independence and professionalism in managing and conducting the SCORE training programmes for MSMEs since 5 years ago and we believe they will continue the sustainability of the SCORE programme for years to come,” concluded Januar Rustandie, ILO’s SCORE programme manager.

Presentation of SCORE key achievements by Januar Rustandie, ILO's SCORE programme manager for 12 years
Funded by SECO and NORAD, the SCORE programme offers five modules covering the following issues: Workplace cooperation, quality management, clean production, human resource management and occupational health and safety (OSH). Each of the modules includes a joint two-day classroom training for managers and workers, follows with consultations with experts in the participating enterprises and ends with workshop for result presentation from each representative of participating enterprises.