Hotels, catering and tourism sector

The hotels, catering and tourism sector is one of the fastest growing sectors of the global economy. It is also among the top-job creating sectors because its labour intensive nature and the significant multiplier effect on employment in other related sectors. Yet, the sector has a reputation of poor working conditions due to a number of factors: it is a fragmented industry with a majority of employers small and medium sized enterprises with low union density, and work characterized by low wages and low levels of skill requirements, shift and night work and seasonality.

Work according to ILO’s Decent Work Agenda

In the HCT sector, the ILO tackles these problems through sectoral activities related to ILO’s four pillars, which together constitute the ILO’s Decent Work agenda, which are Labour Standards, Employment, Social dialogue and Social protection.


Close cooperation with other UN Agencies, especially the World Tourism Organization (UNWTO), and the main constituents IHRA and IUF in the sector is crucial for successful work. Read more in


  1. Press release - 6th meeting of Ministers of Tourism of G20

    ILO welcomes agreement to boost tourism jobs at G20 meeting in Turkey

    The International Labour Organization (ILO) has welcomed a Declaration adopted by the 6th meeting of Ministers of Tourism of G20 member and other invited countries as an important move to promote job creation in the tourism industry around the globe. The Declaration had been prepared by the World Tourism Organization (UNWTO) and the ILO in close cooperation with the Turkish Government.

  1. Tourism in Egypt

    ILO Tourism activities in Egypt

  2. Feature

    How tourism makes a difference in poor areas of Viet Nam

  3. Press release

    ILO, UNWTO to promote reliable and comparable statistics on tourism employment

  4. Pubication

    Destination Mutual Benefit A Guide to Inclusive Business in Tourism

  5. World Tourism Day

    Tourism, poverty reduction and gender equality

  6. Good Practices Guide for Guesthouses and Small Hotels

  7. Tripartite Global Dialogue Forum on new developments and challenges for the hospitality and tourism sector

    (23-24 November 2010)

  8. Strategic Plan - Sustainable Tourism and Green Jobs for Indonesia

  9. Fact sheet

    Employment in the tourism sector

  10. Fact sheet

    Poverty Reduction Through Tourism