Applying the G20 Training Strategy in Jordan (Phase 2)

ILO and the Jordan’s TVSDC collaborate to re-engineer core services for better quality

Article | Amman, Jordan | 11 December 2020
Amman, February 14, 2021 - Upon the request of the Technical and Vocational Skills Development Commission (TVSDC), the ILO provided technical support for re-engineering the commission’s core processes, under the umbrella of the Russian-funded “Applying the G20 Training Strategy: A partnership of the ILO and the Russian Federation” (Phase 2) Project. These efforts will contribute enhancing the organization’s capacity to provide integral services to the Jordanian labour market.

The TVSDC is a governance body that was established in 2019, and is geared towards increasing cohesion between the Jordanian workforce and employers across a number of sectors. The TVSDC is focused on upgrading the quality and relevancy of technical and vocational education and training (TVET) services in Jordan. It also works on improving occupational standards, and promoting TVET as a prosperous option for earning a decent living.

The activity extended over a duration of 3 months, and was informed by a consistent dialogue between the ILO, members of the TVSDC, and its beneficiaries. All with the shared intention of streamlining the TVSDC’s operations and services.

The first of the project’s achievements was in facilitating clearer communication between the TVSDC and its beneficiaries. Additionally, it fine-tuned processes across TVSDC services, created process maps, and offered user manuals to guide TVSDC employees and beneficiaries. Thus, with joint cooperation between the ILO, the TVSDC, and beneficiaries, the project has succeeded in reducing the time, cost and manpower required for TVSDC’s operations.

With the input and approval of the TVSDC and its members, the project addressed 19 central processes. This included systematizing TVET trainer accreditation and occupational license issuance procedures, as well as updating quality assurance measures for TVET providers.

These achievements required an in-depth understanding of the flaws in the TVSDC’s systems. To illustrate a clear picture of the situation, maintaining open dialogue with the TVSDC and its beneficiaries was essential. Prior to proposing amendments, the ILO also underwent meticulous analyses to uncover gaps in the TVSDC’s previous structure.

This activity is of extreme importance as it helped to create a foundation for introducing automation into the TVSDC’s systems. Automating TVSDC processes aids communication, reduces human error, and allow for greater consistency in processes. This will allow the TVSDC to offer higher quality services to a greater number of people at a time, and the benefits will not only aid those who seek out TVSDC services, but will also transfer across the Jordanian society as a whole.