Advancing social justice, promoting decent work
ILO is a specialized agency of the United Nations
English
Providing insurance responsibly
Emerging customers often struggle to understand how insurance products work and how they can benefit from it. In some cases, this is compounded by misselling. To serve the market well, insurance providers need to develop a more responsible approach to insurance provision. This training will explore standards, guidelines and strategies for providing insurance responsibly so that clients derive optimum value while providers enhance the long-term viability of their operations.
Distil seven core principles of responsible insurance provision
Articulate the business case for providing insurance responsibly
Discuss standards and guidelines for building a value chain that can deliver insurance responsibly
Analyse examples of responsible insurance design and delivery
Apply industry standards and guidelines to make an insurance offering more responsible
Target audience
This training is designed for insurers, distribution channels and aggregators that provide insurance to (or are thinking about entering) the emerging consumers market and want to make sure they offer their products in a responsible manner to mitigate reputational risk and other adverse effects while creating better value for customers.
Methodology
Built on adult learning methodologies, the interactive sessions will utilize group work and exercises with lectures kept to a minimum. Practitioners will have an opportunity to apply the standards and guidelines discussed during the course to improve their own insurance offering, a new product offering or a case study institution.
