Advancing social justice, promoting decent work
ILO is a specialized agency of the United Nations
English
Make change happen: Getting insurers ready to serve low-income and emerging markets
Insurers and insurance providers need to make many changes in order to serve emerging consumers effectively. This training is designed to equip participants with a detailed framework for change management while presenting the specific changes that are needed to serve new markets and the lessons and insights from institutions that have already gone through this process.
Understand the key characteristics of emerging markets and why insurers and insurance providers need to make changes in order to serve them effectively;
Recognise the importance of managing these changes through a systematic approach;
Explore what are the changes that insurers and insurance providers need to make if interested in serving these markets;
Learn a practical framework to implement and manage change in an efficient and effective way;
Explore specific and concrete strategies and tools that other institutions have used to manage the different steps of the change process;
Be able to identify success factors in change management as well as potential challenges that may arise during the process; and
Identify the desired future for their own organizations as well as some of the changes that are needed to achieve this future.
Target audience
The primary audience for this training are insurers and intermediaries that undertook an innovation and change project or that are interested in undertaking one in order to start catering to emerging consumers. Ideally, participants should function at the management or project management level within their organization.
Methodology
The training aims to build the skills of participants to apply the content in their day-to-day work. Built on adult learning methodologies, the interactive sessions will utilize group work and exercises with lectures kept to a minimum.
