Advancing social justice, promoting decent work
ILO is a specialized agency of the United Nations
English
Claims management in inclusive insurance
Claims represent the tangible benefit of insurance to policyholders as positive experiences are key to developing trust. This training will provide inclusive insurance practitioners with the tools, knowledge and confidence to improve the claims management functions for their inclusive insurance programs, in terms of efficiency, cost-effectiveness and client value.
Recognize the critical role that claims pay in promoting client value and that the claims experience can be an opportunity
Understand the influence of product design, scheme philosophy and business model on claims processes in the inclusive insurance sector
Understand the guiding principles of claims management for inclusive insurance and be able to identify them in their own programs
Apply a conceptual framework for analysing claims processes to an existing inclusive insurance program, incorporating perspectives of both business viability and client value
Understand the pros and cons of possible interventions or strategies that can be used to address performance issues, administration costs, and cost of claims
Draft a customized action plan to improve the performance of the claims management function for inclusive insurance programs
Target audience
This course has been designed for practitioners who are in a position to recommend or implement improvements to the claims function. It may also be of interest to individuals involved with an on-going inclusive insurance programme and familiar with the existing claims processes. Lastly, we invite members of organizations that may be working on the development of a new inclusive insurance programme where the claims process is being considered in the programme design phase.
Methodology
Built on adult learning methodologies, the interactive sessions of the training utilize a combination of group activities, small group exercises, and case study analyses.
