Guide on Labour dispute systems: Guidelines for Improved Performance

This guide considers different approaches to providing effective voluntary conciliation and arbitration services including within the labour administration and as part of State-funded commissions and bodies that operate with a greater degree of independence and autonomy. Providing a voluntary, free-of-charge, and expeditious mechanism for labour disputes settlement through conciliation and arbitration requires an assessment of existing arrangements, this may be within an existing labour administration or an independent commission or boards. The Guide provides advice on the steps that need to be taken to either revitalize an existing system or establish an independent institution, ensuring that these operate efficiently and provide effective dispute resolution services.