Standardising OSSC Service Delivery through Ethiopian Labour Market Information System E-LMIS Capacity Building in Ethiopia

From 24 October to 12 December 2025, the Ministry of Labour and Skills (MoLS), in partnership with the ILO under the UK FCDO-funded Better Regional Migration Management (BRMM) Programme, , implemented a three-round capacity-building initiative for One Stop Service Centres (OSSCs) in Hawassa, Jimma, and Adama. The training aimed to strengthen the effective use of the Ethiopian Labour Market Information System (E-LMIS) and enhance the delivery of standardized, technology-driven employment and enterprise services.

The OSSC model serves as a single-entry point for integrated employment services, covering both national and overseas employment. Services include job seeker registration, enterprise support, labour market information provision, and referral mechanisms. The effectiveness of OSSCs depends on the capacity of frontline staff to use digital systems accurately and efficiently. E-LMIS integrates several modules, including self-registration, biometric registration, enterprise registration, shade management, the National Job Portal, and psychometrics tools. Routine monitoring had identified inconsistent workflows, limited hands-on experience with advanced modules, and variations in service delivery standards across regions, highlighting the need for targeted capacity development.

The training was delivered in phases: in Hawassa from (24–27 October), Jimma (10–13 November), and Adama (9–12 December 2025). A total of 180 participants attended, including 112 male and 68 women, comprising OSSC staff and regional labour experts responsible for key service delivery functions such as job seeker registration, enterprise services, biometric data management, and labour market information provision.

The training methodology combined interactive presentations, live system demonstrations, guided hands-on exercises, group discussions, case studies, and role plays simulating real OSSC scenarios. Key modules covered E-LMIS architecture and workflows, self-registration processes, biometric and enterprise registration, shade management, psychometrics tools, the National Job Portal, and integration.

To assess impact, participants completed pre-and post-training evaluations measuring knowledge, confidence, and practical competency. Across all locations, results showed significant improvement in understanding E-LMIS workflows and in the use of biometric and enterprise modules. Participants also reported increased confidence in delivering high-quality, practical support to both job seekers and employers. Importantly, the training strengthened participants ability to collect and report labour market data accurately, contributing to more consistent and standardized service delivery. Overall satisfaction levels were high, with participants noting the training’s direct relevance to their daily work.

The initiative has contributed to building a stronger institutional foundation for standardized, technology driven employment services across more than 120 OSSCs nationwide. Moving forward, key recommendations include regular refresher trainings, expanded geographic coverage, increased hands-on practice for complex modules, and strengthened technical support mechanisms to sustain and deepen effective E-LMIS utilization across the country.