SPTF - Universal Standards for Management Social Performance 2.0 2016
The standards clarify and standardize social performance management (SPM) practices and bring together good practices implemented successfully in the field into one comprehensive manual.
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This manual of best practices aims to help FSPs put clients at the center of all strategic and operational decisions and align their policies and procedures with responsible business practices. The manual contains “standards,” which are simple statements of what the provider should achieve, and “essential practices,” which are the management practices the provider should implement in order to meet the standards. The practices contained in the Universal Standards are field-tested. These describe policies and operational practices that experts working in the field have seen in action and agree are essential for any provider seeking to achieve its social goals.