International Journal of Labour Research

A new social contract for the social media platforms: prioritizing rights and working conditions for content creators and moderators

This paper describes the special challenges faced by content moderators and creators on digital labour platforms, including isolation, high workload, exposure to disturbing content, abuse and harassment and lack of job security. A new social contract should recognize the immense value of workers’ contributions, including those working in other countries for large Western corporations, and ensure fair compensation for their efforts. The paper outlines the potential contributions of governments, trade unions, employers and stakeholders.