Promotion of social dialogue
Bipartite dialogues improve productivity of the palm oil industry and make business more resilient
Upholding the rights to freedom of association and collective bargaining is found to be a foundation for improving productivity and increasing number of workers joining trade unions that lead to the advanced protection of workers’ rights in palm oil sector.

To advance the industry’s compliance with the international labour standards, particularly on the freedom of association and collective bargaining, the ILO has been partnering with relevant stakeholders since 2019. With support from the US Department of State Bureau of Democracy, Human Rights and Labour Affairs (USDRL), the ILO has been collaborating with the Ministry of Manpower, the Indonesian Palm Oil Association (GAPKI) and the Indonesian Trade Union Network for Palm Oil (JAPBUSI) which consists of ten trade union federations affiliated with four trade unions confederations in Indonesia.
To directly engage with the palm oil enterprises and local workers, Michiko Miyamoto, Country Director of the ILO in Indonesia and Claire Luke, Programme Officer of USDLR visited two palm oil companies in West Kalimantan from 14-15 February. The tripartite constituents also joined this site visit, including Sumarjono Saragih, GAPKI’s Head of Labour Department, Nursanna Marpaung, Executive Secretary of the Trade Union Network as well as representatives of labour inspectors from the Provincial Manpower Office of West Kalimantan and other trade union representatives of the Network.
Better workplace cooperation through dialogues

The ILO training have strengthened our understanding about important labour issues and have improved the way we communicate with the management. As a result, we have better labour-management cooperation and reduced intimidation."
Sarkunan, Head of the Trade Union at the enterprise level
“The ILO training have strengthened our understanding about important labour issues and have improved the way we communicate with the management. As a result, we have better labour-management cooperation and reduced intimidation,” explained Sakurnan.
Through improved communications and negotiations, the management has gradually improved the working conditions by providing personal protective equipment, work facilities, extra food for certain work positions as required as well as government insurance employment scheme known as BPJS for both health and employment. “With an effective dialogue, we are now in the process of negotiating wage and drafting the proposal of collective working agreement,” Sukarnan added.
A mutual trust increases the productivity

Through social dialogues between us, we now have the same vision, understanding and actions to ensure the sustainability of business."
Memed Kosasih, Head of Human Capital of KPN Corp, a holding company of PT Patiware
Through the ILO’s training programmes, we learnt how to build better and effective communications with the management. We learnt how to discuss our problems by understanding the perspectives of the management."
Reza Satriadi, Chair of local trade union for Bengkayang District affiliated with the Trade Union Federation of Forestry, General Industry, Timber, Agriculture and Plantation (F-HUKATAN)
“Before we used to have frequent workers’ strikes for days and this affected the work performance and productivity. Through the ILO’s training programmes, we learnt how to build better and effective communications with the management. We learnt how to discuss our problems by understanding the perspectives of the management,” Reza added.
As a result, since last year, the company has conducted a bipartite meeting regularly every month and a weekly meeting session every Friday. Through these regular dialogues, both management and workers jointly discuss any workplace issues of concerns including the formulation of the collective working agreement that is planned to be finalized soon.

I am pleased to witness the power of social dialogues that strengthened workers’ freedom of association to organize around their fundamental rights at work and negotiating collective bargaining agreement with employers for better working conditions in this sector."
Claire Luke, Programme Officer of USDLR
“Through the partnership with the ILO, the US Government supports the fair labour practices in the sector. The initiative enhances the capacity of workers in taking ownership of advocating for their rights and negotiating better working conditions. I am pleased to witness the power of social dialogues that strengthened workers’ freedom of association to organize around their fundamental rights at work and negotiating collective bargaining agreement with employers for better working conditions in this sector,” she stated.
These good practices show that a mutual trust can be built between employers and workers and bipartite collaboration has helped combating the crisis and developing a more resilient business."
Michiko Miyamoto, Country Director of the ILO in Indonesia
The ILO’s support is given through its Advancing Workers’ Rights in Indonesia’s Palm Oil Sector Project. In Indonesia, the project aims to ensure that Indonesian unions in the palm oil supply chain effectively advocate their members on fundamental workers’ rights.
