World Employment and Social Outlook 2021

The role of digital labour platforms in transforming the world of work

This report examines how digital labour platforms are transforming the world of work and how that affects employers and workers. It focuses on two main types of digital labour platform: online web-based platforms, where tasks are performed online and remotely by workers, and location-based platforms, where tasks are performed at a specified physical location by individuals, such as taxi drivers and delivery workers.