In an age of unprecedented turbulence in the labour market, the Public Employment Service (PES) plays a crucial role in many countries in helping people to adjust to change. This book is a unique survey of the latest developments in the PES. It looks not only at the main PES functions of job broking, labour market information, administration of labour market adjustment programmes and unemployment benefit; but also at such controversial issues as resources, privatisation, decentralisation, partnerships, the relative role of communication and information technology and staff developmen in future service delivery and the tensions arising from policing unemployment benefit.