SCORE – Sustaining Competitive and Responsible Enterprises
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SCORE Global (Geneva):

Chief Technical Adviser
Michael Elkin
tel: +41-22-799-6779

Monitoring and Evaluation Officer: 
Stephan Ulrich

tel: +41-22-799-8506

Techical Officer: 
Andrea Prince

tel: +41-22-799-6194

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ILO home > About the ILO > How the ILO works > Departments and offices > Enterprises Department > Projects > SCORE – Sustaining Competitive and Responsible Enterprises

SCORE – Sustaining Competitive and Responsible Enterprises

SCORE: Improving productivity, sustainability and job quality in SMEs

Sustaining Competitive and Responsible Enterprises (SCORE) is a practical training and in-factory counselling programme that improves productivity and working conditions in small and medium enterprises (SMEs). The product demonstrates best international practice in the manufacturing and service sectors and helps SMEs to participate in global supply chains.

SCORE is a modular training programme that focuses on developing cooperative relations at the workplace. The five SCORE modules cover workplace cooperation, quality management, clean production, human resource management, and occupational health and safety. Each of the modules includes a joint, two-day classroom training for managers and workers and follow-up consultations with experts in the participating enterprises.

The ILO is assisting government agencies, training providers, industry associations and trade unions in emerging economies in Africa, Asia and Latin America to offer SCORE Training to enterprises. The programme is managed by a global team based in ILO Country Offices and Headquarters in Geneva. SCORE is supported by the Governments of Switzerland and Norway and the ILO.

ILO SCORE Implementation Process: Case Study Calza Kids, Colombia

ILO SCORE Training Impact: Case Study P.T. Lestari Dini Tunggul, Indonesia

Latest news from SCORE

  • Press Release: License agreement with TUV-Rheinland China to offer SCORE Training
  • Two video case studies from Indonesia and Colombia showing the SCORE Training process, methodology and impact
    Calza Kids Colombia A case study from Calza Kids, a children's shoe manufacturer in Colombia, shows how the SCORE methodology was implemented in the enterprise, and initial results following the training. 
    P.T. Lestari Indonesia This case study from P.T. Lestari, a manufacturer of industrial and hospital garments for over 30 years, illustrates the impact of the SCORE programme in an established company in Indonesia.


SCORE Results

Between 2009 and September 2013, more than 300 SMEs, representing approximately 54,000 workers, participated in SCORE training.
  • More than 2400 managers and workers jointly participated in classroom training
  • 75-80% of SMEs adopted good management practices
  • 70% reported improved workplace relations
  • 40-50% of factories reported cost savings (such as energy savings and reductions in defects)
  • Participants reported 16% less accidents and 3.6% less absenteeism
SMEs of all kinds can benefit from SCORE training – whether they are recent start-ups, established companies struggling to maintain market share, or dynamic firms with big ambitions.

More on SCORE
SCORE Brochure 
SCORE Mid-term Evaluation March 2011
SCORE Training Brochure for Small and Medium Enterprises
SCORE Phase I Final Evaluation September 2013

SCORE national websites
SCORE Indonesia


SCORE at work around the world

SCORE project countries and target sectors

SCORE 2-Minute Talks

Apprenticeships and Productivity in SMEs

Involving Workers in SME Management

How SMEs can boost Competitiveness

Better Management and Productivity


Why SCORE works

  1. Why is SCORE targeting SME's? This one-minute video lightly sums up the thinking behind SCORE.

In difficult economic times, SMEs struggle to compete with larger rivals. This video showcases the success of one Italian manufacturer, Spesso Gaskets, which is now able to produce more, in less space, with less waste, and has more engaged employees, all as a result of adopting the work methods now promoted by SCORE.
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