SCORE – Sustaining Competitive and Responsible Enterprises
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SCORE Global (Geneva):

Chief Technical Adviser
Michael Elkin
tel: +41-22-799-6779

Monitoring and Evaluation Officer: 
Stephan Ulrich

tel: +41-22-799-8506

Techical Officer: 
Andrea Prince

tel: +41-22-799-6194

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ILO home > About the ILO > How the ILO works > Departments and offices > Enterprises Department > Projects > SCORE – Sustaining Competitive and Responsible Enterprises

SCORE – Sustaining Competitive and Responsible Enterprises

SCORE: Improving productivity, sustainability and job quality in SMEs

Sustaining Competitive and Responsible Enterprises (SCORE) is a practical training and in-factory counselling programme that improves productivity and working conditions in small and medium enterprises (SMEs). The product demonstrates best international practice in the manufacturing and service sectors and helps SMEs to participate in global supply chains.

SCORE is a modular training programme that focuses on developing cooperative relations at the workplace. The five SCORE modules cover workplace cooperation, quality management, clean production, human resource management, and occupational health and safety. Each of the modules includes a joint, two-day classroom training for managers and workers and follow-up consultations with experts in the participating enterprises.

The ILO is assisting government agencies, training providers, industry associations and trade unions in emerging economies in Africa, Asia and Latin America to offer SCORE Training to enterprises. The programme is managed by a global team based in ILO Country Offices and Headquarters in Geneva. SCORE is supported by the Governments of Switzerland and Norway and the ILO.

Apprenticeships and Productivity in SMEs

Involving Workers in SME Management

How SMEs can boost Competitiveness

Better Management and Productivity

Latest news from SCORE

New Video from SCORE Colombia: Calza kids testimonial

New Publication: Can better working conditions improve the performance of SMEs? An international literature review

launch ceremony for SCORE Phase II was hosted by the Director-General on 23 October 2013.

Following the successful completion of SCORE Phase I, the Swiss State Secretariat for Economic Affairs (SECO) and the Norwegian Agency for Development Cooperation (NORAD) have approved funding for a second project phase. This infusion of funds, which total approximately US$ 19.5 million, will enable the project to continue its work until the end of June 2017. During this period, SCORE will build on work already begun in India, Viet Nam, China, Indonesia, Colombia, Ghana and South Africa. It may also expand into Peru.

The SCORE Sustaining Competitive and Responsible Enterprises: PHASE I FINAL REPORT 2013 is out.

ILO Jakarta launched a social marketing campaign
Follow SCORE on Twitter

First results from SCORE's cooperation with Switzerland's 2nd largest retailer Coop

SCORE Results

Between 2009 and September 2013, more than 300 SMEs, representing approximately 54,000 workers, participated in SCORE training.
  • More than 2400 managers and workers jointly participated in classroom training
  • 75-80% of SMEs adopted good management practices
  • 70% reported improved workplace relations
  • 40-50% of factories reported cost savings (such as energy savings and reductions in defects)
  • Participants reported 16% less accidents and 3.6% less absenteeism
SMEs of all kinds can benefit from SCORE training – whether they are recent start-ups, established companies struggling to maintain market share, or dynamic firms with big ambitions.

More on SCORE
SCORE Brochure 
SCORE Mid-term Evaluation March 2011
SCORE Training Brochure for Small and Medium Enterprises
SCORE Phase I Final Evaluation September 2013

SCORE national websites
SCORE Indonesia


SCORE at work around the world

SCORE project countries and target sectors


Why SCORE works

  1. Why is SCORE targeting SME's? This one-minute video lightly sums up the thinking behind SCORE.

In difficult economic times, SMEs struggle to compete with larger rivals. This video showcases the success of one Italian manufacturer, Spesso Gaskets, which is now able to produce more, in less space, with less waste, and has more engaged employees, all as a result of adopting the work methods now promoted by SCORE.
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