Good Practices Guide for Guesthouses and Small Hotels
The Good Practices Guide for Guesthouses and Small Hotels is an activity based learning program for managers or business owners who wish to manage customer service effectively and proactively – through motivating and inspiring their employees and teams.
Within the UN Inter Agency Cluster on Enhancing sustainable tourism, clean production and export capacity in Lao PDR, ILO Regional Office for Asia and the Pacific and Sectoral Activities Department produced a Good Practices Guide for Guesthouses and Small Hotels. The Guide provides information and training for receptionists, housekeeping and breakfast services.