Guide for Social Dialogue in the Tourism Industry

The hotel, catering and tourism (HCT) sector is one of the world’s major growth industries. However, the sector faces many problems – especially those relating to representation of its workers, communication between workers and management, and working conditions. The HCT sector is atypical in its working hours, seasonality and pay. Generally it has a low union density. This guide is a contribution to help solve its problems now and in the future – through social dialogue that builds on openness, trust and the involvement of the main stakeholders in the industry. This publication is designed to help and enable policy-makers, trainers and practitioners among the ILO constituents to understand, promote and facilitate social dialogue in the HCT sector.