Social Protection Spotlight
Complaint and appeals mechanisms: Protecting the right to social security
Access to complaint and appeal mechanisms, as well as effective remedies, is core to any human rights-based social protection system. Every human being has a right to social security and it is up to the state to adopt measures that enable protected persons to effectively exercise and claim their rights.
This brief presents the role of complaint and appeal mechanisms and the strategies to develop strong complaint and appeal mechanisms in line with international instruments. It contains country examples.