Webinar Series on Public Employment Service and its linkage to Skills Development and Employment #1: Current development and future direction for improvement of PES for job matching and skills development


  • To disseminate information and improve understanding about the role of Public Employment Services (PES) in Indonesia, particularly MOM’s Pusat Pasar Kerja to develop an integrated data of job seekers and employers and to support skills development and job matching in Indonesia;
  • To learn about good practice of the implementation of PES in other country (Japan and Korean Experience) focusing on the role of counsellor (Pengantar Kerja in Indonesian); and job seekers and employers database;
  • To seek inputs and feedback from users, industries and jobseekers, in improving PES for future and policy direction of using an integrated manpower database for demand-driven skills development training and effective job matching.


Integrated support for workers and jobseekers, which include public employment service (PES), skills training and unemployment insurance, is crucial to provide continued protection and employment opportunities to them. The PES can serve an important role in supporting job seekers and the unemployed. It can offer career counselling, labour market information, references to suitable training programmes and apprenticeship opportunities and identifying job vacancies that match with jobseekers’ skills.

The ILO, through UNIQLO project, has generated a training package on job search assistance and career counselling at basic level in coordination with the Ministry of Manpower. The package was then piloted to a number of PES staff members (Pengantar Kerja), who will later become master trainers and transfer their knowledge to other PES staff members.

The ILO, through INSIGHT II project, has generated good practice video on quality apprenticeship and rapid assessment on ICT skills demand in Indonesia. The project is currently finalizing a study on the impact of COVID-19 to employment and skills development. These are the kind of labour market information that should be made available in PES centre and be provided to jobseekers by PES staff members. Other readily available reports on skills and labour market should also be identified and made available in PES centre, such as repetitive tasks that will be replaced by machine, new technical skills required to operate the machine and digital skills to navigate the increasingly digitalized world.

Setting up PES, however, is an enormous undertaking. It requires gathering labour market intelligence and data, analyse them and made them available for jobseekers to utilize in an effective and timely manner. More importantly, it requires capable and certified staff members to offer to jobseekers career counselling, suitable training programmes and apprenticeship opportunities, unemployment benefits and vacancies that match with jobseekers’ skills. Quality PES does more than listing down opportunities. At the core, it provides placement and counselling. It discusses opportunities with jobseekers; tries to understand jobseekers’ skills, experiences and needs for job-matching; and highlights deliberation with jobseekers on the best possible option to take.

Among excellent examples is Hello Work programme of the Government of Japan. The Hello Work is an employment service centre whose system provide information on labour market information and staff members counsel jobseekers on services that they can and are entitled to take, including job-matching and unemployment benefits services. There are a total of 544 Hello Work offices throughout Japan that serve more than 6.6 million people.

Another good example is the Korea Employment Information Service (KEIS) from the Government of South Korea. KIES is under the Ministry of Employment and Labour and in charge of collecting, analyzing, providing information related to employment, career and job, supporting the advancement of employment services, and running the employment information system.

Ministry of Manpower (MoM)’s online Sistem Informasi Ketenagakerjaan (SISNAKER or Labour Market Information System) provides varied labour market information such as job opportunities (Karirhub), skills training opportunities (Skillhub), internship/ apprenticeship opportunities (Pemagangan), COVID-19’s wage subsidies (Bantuan Subsidi Upah), vocational skills training courses (Proglat) and many others. The setting-up of SISNAKER is a valued starting point for MoM, which can lead to quality PES. If and when it is equipped with offline face-to-face PES centres throughout the country and each centre provides a sufficient number of staff members to counsel and guide jobseekers, then Indonesia will benefit from a quality employment services that jobseekers rightly need.

Against this backdrop, series of webinars will be organized to discuss the role of the PES – using integrated database- to address the issues of skills development and employment in Indonesia.

Approach & Participants

Each series will invite maximum 100 participants from relevant stakeholders of governments, employers and workers organizations, youth group as well as industry sectors


  1. Policy and strategy in developing PES – using integrated job provider and job seekers data (Kios Layanan Siap Kerja): Mr. M. Yusuf, ST. M.Si, Head of Labour Market Centre (Pusat Pasar Kerja) – Ministry of Manpower of the Republic of Indonesia.
  2. The policy and implementation of PES – using integrated database and counsellors – in Hello Work Japan: Mr.Masashi Ito, Programme Officer in the Employment and Policy Analysis Programme (EPAP) of the ITCILO (International Training Centre of the ILO in Italy) and on secondment from Ministry of Health, Labour and Welfare in Japan
  3. Korean Experience for the implementation of PES in developing database and providing services for job seekers: Mr. Lee Sang Hyon. Dr. Sang Hyon Lee, Research Fellow Employment Service Innovation Team, Korea Employment Information Service