This guide provides an overview of dispute prevention and resolution and stresses three basic principles. Dispute prevention through improved workplace cooperation comes first. Secondly, if dispute prevention proves impossible the parties should take steps to solve the problem themselves. Lastly, third party intervention should involve the disputing parties as much as possible. The guide makes clear distinctions between negotiation and bargaining, conciliation, arbitration and adjudication in dispute resolution. It is intended as a resource for both group training and individual learning for employers, workers, representative organizations, and labour officials concerned with dispute prevention and settlement.