Resources on Public services sector

  1. Diversity of practices in social dialogue in the public service in selected African countries

    20 April 2022

  2. Technology adoption in public employment services: Catching up with the future

    29 March 2022

    The combined effects of the global pandemic and the general trend of digitalization are pushing public employment services to accelerate their use of innovation to develop and deliver simpler, faster and better services for clients.

  3. The scope of essential services: Laws, Regulations and Practices

    23 December 2019

  4. Assessment of private employment agency service provision in Ethiopia

    13 November 2019

    The Public Employment Services (PES) and Private Employment Agencies (PrEAs) are considered as major actors in providing employment services throughout the country. However, there has been a continued call from different stakeholders and the public at large to devise policy solutions to address decent work deficits associated with local employment services provided by PrEAs. Accordingly, to inform evidence-based policy making the Ministry of Labour and Social Affairs (MoLSA) of the Federal Democratic Republic of Ethiopia in collaboration with the ILO undertook this assessment. This study assesses the effectiveness of the services being provided by PrEAs and identifies existing drawbacks in the services being provided by User Enterprises using PrEAs services.

  5. The Scope of Collective Bargaining in Public Administration

    08 November 2019

  6. Law and practice on protecting whistle-blowers in the public and financial services sectors

    09 September 2019

    This paper seeks to map out laws and practices and identify measures in place for the protection of whistle-blowers by analysing a representative sample of laws, regulations and international instruments.

  7. Social dialogue in the public service in selected countries of the European Union

    19 July 2018

    The aim of this paper is to analyse the regulation and practice of social dialogue in the public service at the European Union (EU) level and within a group of EU countries, with a focus on the forms of social dialogue other than collective bargaining and their evolution after the onset of the 2008 economic crisis.

  8. The role of employment service providers: Guide to anticipating and matching skills and jobs, Vol. 4

    26 January 2016

    This guide is a part of the European Training Foundation (ETF), ILO and Cedefop series of guides on skills anticipation and matching.

  9. The Situation of Non-regular Public Employees in Local Government in Japan: focus on Gender

    19 December 2015

    Non-regular public employees in the local governments are increasing rapidly in Japan. According to statistics from the Ministry of Internal Affairs and Communications (MIAC) (2012b), there were 603,582 non-regular public employees as of April 1, 2012, compared to 455,840 from their 2005 survey or an increase of 147,742 (32%) over seven years. Out of that more recent figure, 448,742 (74.2%) were women.

  10. Non-standard working in public services in Germany and the United Kingdom

    19 December 2015

    This paper is focused on those employed in the central civil service and those employed in local and regional government in Germany and the UK.