Key developments, role and organization of Public Employment Services in Great Britain, Belgium-Flanders and Germany

Historical reforms, role and organization of Public Employment Services (PES) in three selected developed countries.

The world of work is in a constant flux, not only from disruptive technological advances that lead to some jobs being destroyed, changed or new jobs created, and to changes in skills composition, but also from massive demographic shifts leading to ageing and shortage of labour supply in some regions and high population or labour force growth and the potential problem of the youth bulge in others, in addition to globalization and the rise in the importance of global value chains. The impact of these phenomena is increased mobility of workers, both forced and labour migrants. Workers will have to make many transitions in the labour market as permanent work is no longer feasible for all nor universally desirable as workers balance work and life. Public Employment Services (PES), in collaboration with private and other employment service providers, are at the centre of these changes in the labour market and bear the responsibility of accompanying both workers and employers through the transitions and in serving workers with increasing diverse needs and challenges. This report presents the experience of three progressive PES in advanced countries – Great Britain, Belgium-Flanders and Germany tracing their historical developments as well as key reforms in organizational and functional structure, overall policy and strategy, the number, range and integration of services offered, delivery models and channels, institutional and human resource capacity as well as performance management, monitoring and evaluation. It is hoped that other PES, in developing and advanced countries alike, will find this useful as they work on modernising their own systems.