Stakeholder Process Facilitator's Guide - Acting in an intercultural context

The ILO has developed the SCORE programme that supports small and medium sized enterprise to grow and create more and better jobs by improving their competitiveness through better quality, productivity and workplace practices. Within the programme, a particular focus has been put on collaboration and communication of enterprises with their internal stakeholders. With this publication the focus will be broadened by bringing to attention the relationships of enterprises with their external stakeholders as well as the relationships among the external stakeholders themselves.