Judgment No. 612
THE COMPLAINT IS DISMISSED.
The complainant's submission of an internal appeal was time-barred; for not having correctly followed the internal procedure, her complaint is irreceivable. The discovery of an allegedly unlawful decision does not affect the time limit for internal appeal. The only exception is where the organisation has misled the complainant in breach of good faith.
decision; receivability of the complaint; internal appeal; internal remedies exhausted; time limit; exception; new time limit; start of time limit; time bar; good faith; flaw; consequence