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Judgment No. 3361


1. The decision of 12 October 2011 is set aside insofar as it confirms the refusal of the prior authorisation required for the maxillofacial surgical operation.
2. The case is referred back to Eurocontrol for further action as stated in consideration 15 of the judgment.
3. Eurocontrol shall pay the complainant compensation of 4,000 euros for moral injury.
4. It shall also pay her 3,000 euros in costs.
5. All other claims are dismissed.


The complainant successfully impugns the decision rejecting her request seeking payment of the costs of an orthodontic treatment and a surgical operation.

Judgment keywords


complaint allowed; case sent back to organisation; insurance benefit

Consideration 11


"It is true that the General Provisions require the application for prior authorisation to be made before the treatment or services begin, but they do not require authorisation to be given before that time. It was therefore open to the complainant to run the risk of having to bear the cost of the operation herself if the refusal of prior authorisation was later confirmed."



Consideration 14


"The right to an internal appeal is a safeguard enjoyed by international civil servants. The ultimate decision-maker cannot therefore depart from the conclusions and recommendations of the internal appeal body without giving adequate reasons for her or his decision (see Judgments 2699, under 24, 2833, under 4, and 3208, under 11)."


ILOAT Judgment(s): 2699, 2833, 3208


internal appeal

Last updated: 07.08.2020 ^ top