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Banking and financial services - 46 entries found

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CIS 11-0875 Stewart I.B., Hunt A.P.
Negligible heat strain in armored vehicle officers wearing personal body armor
This study evaluated the heat strain experienced by armoured vehicle officers (AVOs) wearing personal body armour (PBA) in a sub-tropical climate. Twelve male AVOs, aged 35-58 years, undertook an eight hour shift while wearing PBA. Heart rate and core temperature were monitored continuously. Urine specific gravity (USG) was measured before and after, and with any urination during the shift. Heart rate indicated an intermittent and low-intensity nature of the work. USG revealed six AVOs were dehydrated from pre through post shift, and two others became dehydrated. Core temperature averaged 37.4±0.3°C, with maximum's of 37.7±0.2°C. Despite increased age, body mass and poor hydration practices, and wet-bulb globe temperatures in excess of 30°C; the intermittent nature and low intensity of the work prevented excessive heat strain from developing.
Journal of Occupational Medicine and Toxicology, 2011, 6:22, 6p. Illus. 38 ref.
Negligible_heat_strain.pdf [in English]


CIS 10-0296 Lin Y.H., Chen C.Y., Hong W.H., Lin Y.C.
Perceived job stress and health complaints at a bank call center: Comparison between inbound and outbound services
This study investigated how perceived job stress and health status differ, as well as the relationships to inbound (incoming calls) versus outbound (outgoing calls) calling activities, for call center workers in a bank in Taiwan. The bank employed 289 call center workers aged from 19 to 54 years. Data were obtained on individual factors, health complaints, perceived level of job stress and major job stressors by means of questionnaires. Overall, 33.5% of outbound operators and 27.1% of inbound operators reported frequently or always experiencing high stress at work, however, the differences between inbound and outbound operators were insignificant. "Having to deal with difficult customers" was the most frequent job stressor for all workers. Musculoskeletal discomfort, eye strain, and hoarse or sore throat were the most prevalent complaints. Workers who perceived higher levels of job stress had significantly increased risks of multiple health problems, including eye strain, tinnitus, hoarse or sore throat, chronic cough with phlegm, chest tightness, irritable stomach or peptic ulcers, and musculoskeletal discomfort (with odds ratios ranging from 2.13 to 8.24).
Industrial Health, May 2010, Vol.48, No.3, p.349-356. 20 ref.


CIS 09-733 Macciocu L., Nardella C., Rossi I., Stella M., Brizio L.
Workers' active participation in the prevention of psychosocial hazards in the credit sector: A key priority for becoming a socially responsible business
La partecipazione attiva del lavoratore nella prevenzione dei rischi psicosociali nel settore del credito: elemento prioritario per l'attuazione di un'impresa socialmente responsabile [in Italian]
The aim of this study was to examine the level of employee participation in safety and health in the banking sector in Italy, focusing primarily on issues related to well-being, work organization and the worker-organization interface. Data were collected from 2100 banking sector employees across Italy, by means of a self-administered questionnaire. Analysis revealed a working environment that does not facilitate worker participation. Three out of four workers clearly affirmed that they were not in a position to actively contribute to the promotion of safety and well-being in their workplace. Other findings are discussed.
Prevenzione oggi, 2nd quarter 2008, Vol.4, No.2, p.17-40. Illus. 33 ref. [in Italian] [in English]


CIS 06-1113 Khalfallah T., Derouiche S., Abdallah B., Chaari N., Hanchi M.A., Akrout M.
Sick building syndrome in the banking sector in Tunis
Syndrome des bâtiments malsains dans le secteur bancaire de Tunis [in French]
This cross-sectional study investigated the prevalence of sick building syndrome among 286 persons (182 men and 104 women) employed in 20 branches of one of Tunisia's leading banks. Data on personal characteristics and perceived symptoms were collected by means of self-administered questionnaires. The main symptoms reported were headache (34.6% of subjects), chest tightness (23.4%), flu-like syndrome (16.4%) and eye irritation (15.0%). Other findings are discussed. The study establishes a link between these symptoms and sick building syndrome based on findings reported in other countries.
Bossons futé, 17 avenue Miss Cavell, 94100 Saint-Maur, France, 2004. Internet document (PDF format). 24p. Illus. 58 ref. [in French]

CIS 05-279 Insurance against occupational hazards - Information technology risks - Strategy for securities trading
Arbeiterunfallversicherung - IT-Risiken - Kapitalanlagestrategie [in German]
This publication discusses the insurance issues related to terrorist threats, information technology security and securities trading volatilities. Topics addressed: the special characteristics of Al-Qaida; why terrorist threats are different from other occupational hazards; dirty bombs; government responsibilities in the area of anti-terrorist security; computer hacking and viruses; insuring risks related to information technology; interdependencies in securities trading; using technology to manage large-scale crises in securities trading.
Münchener Rückversicherungs-Gesellschaft, Königinstrasse 107, 80802 München, Germany, 2004. 40p. Illus.

CIS 04-313 Gerth W.C., Sarma S., Hu X.H., Silberstein S.D.
Productivity cost benefit to employers of treating migraine with rizatriptan: A specific worksite analysis and model
Employers in the United States are probably not aware of the productivity costs of migraine or the extent to which those costs can be reduced by optimal medical treatment. An economic model was developed to enable employers to estimate the productivity costs of migraine to their company and the savings that would result if employees suffering from migraine were treated with rizatriptan. Analyses were run for a major financial services company 87,821 employees as well as for a "typical" U.S. enterprise with 10,000 employees. The financial services company was projected to lose 538 person years annually at an estimated cost of USD 23.8 million, while the typical enterprise was projected to lose 46 person years annually at an estimated cost of USD 1.94 million. If migraine were treated with rizatriptan, savings of USD 10.3 million and close to USD one million could be achieved for the financial services corporation and the typical enterprise respectively
Journal of Occupational and Environmental Medicine, Jan. 2004, Vol.46, No.1, p.48-54. Illus. 19 ref.


CIS 06-242 Salah Ibrahim K., Bechir Ahmed S.
Stress markers of health status of bank employees
The aim of this study was to assess the effects of chronic professional stress on the cellular humoral and immune systems in bank employees. On the basis of a job stress questionnaire, 100 male subjects were selected according to high or low scores of professional stress. Blood samples were taken to count white cells, CD4 and CD8 marked lymphocytes and natural killer cells and to determine the concentration of immunoglobulins (A, M and G), cortisol, C-reactive protein (CRP), and neoptrin. Chronic professional stress appeared to be associated with immune dysfunction including signs of immune activation (increased serum concentrations of IgG and IgA) and immune suppression (decreased number of CD4+ and CD8+ cells). The shifts were more pronounced in the group with higher job stress. Serum cortisol, CRP and neoptrin showed no significant differences between the groups. It is supposed that in the presence of chronic stress, distinct psychological mechanisms are associated with specific immune dysfunctions.
Central European Journal of Occupational and Environmental Medicine, 2003, Vol.9, No.1, p.23-32. 46 ref.

CIS 03-1989 Giga S.I., Hoel H.
Violence and stress at work in financial services
Mergers and acquisitions, globalization, technological developments and related restructuring have introduced major changes in the way work is organized and done over the last few decades. The resulting modernization has led to the development of a number of concerns for workers in financial services, such as increasing time pressures, excessive work demands, role conflict, ergonomic insufficiencies, problematic customer relations and an increase in reported cases of violence and stress. This report reviews the literature on the prevalence, causes, consequences and prevention of violence and stress from a financial sector perspective. Contents: sector-specific environment as originator of violence and stress at work; scope of violence and stress in the financial services and its impact the sector and its workforce; information collection and reporting on violence and stress; illustrative cases of violence and stress in the sector; prevention, reduction, management and coping strategies.
ILO Publications, International Labour Office, 1211 Genève 22, Switzerland, 2003. 24p. 68 ref. [in English]


CIS 02-1952 Ferreira M., Saldiva P.H.N.
Computer-telephone interactive tasks: Predictors of musculoskeletal disorders according to work analysis and workers' perception
Sixty-two workers at a bank call centre were assessed by means of a work analysis and a self-administered questionnaire, aiming to determine the relationship between ergonomic, organizational and psychosocial characteristics of their jobs and the existence of musculoskeletal disorders (MSDs). Statistical analysis of the results showed that active telemarketing operations, length of service and the low level of satisfaction with the physical arrangement of the workstation were the factors most related to neck-shoulder and hand-wrist MSD and MSD-induced time away from work. This study emphasizes the role of psychosocial factors and length of service in MSD occurrence and induced absenteeism among workers engaged in computer-telephone interactive tasks.
Applied Ergonomics, Mar. 2002, Vol.33, No.2, p.147-153. 20 ref.

CIS 02-1979 Menuet T., Claude P.
Preventing armed robberies
Prévenir les vols à main armée [in French]
This article presents the approach adopted by a bank to prevent armed robberies. The first step consisted of auditing and benchmarking the existing prevention system in comparison with those adopted by other banks. Next, the conclusions of this first step were presented to senior management, along with 50-odd proposals, including the designation of a safety coordinator, systematic automation of operations, subcontracting the handling of cash, and in particular the feeding of ATMs, ensuring a constant level of visible human activity in branch offices, training of personnel and developing their awareness. Prospects for the future safety of bank branch offices and technological developments in this field are also discussed.
Revue Technique Apave, Apr.-June 2002, No.298, p.24-25. Illus.


CIS 02-1228 Burton W.N., Connerty C.M., Schultz A.B., Chen C.Y., Edington D.W.
Bank One's worksite-based asthma disease management program
Although the value of patient education in the management of asthma is well demonstrated, management programmes generally have not been offered at the workplace. Employees with asthma were identified in a US bank and 76 participated in a worksite asthma disease programme. As outcome, significantly more employees reported using controller medications (to prevent an attack) than reliever medications (to respond to an attack). Similar programmes for asthma should reduce medical care costs, absenteeism and improve worker productivity.
Journal of Occupational and Environmental Medicine, Feb. 2001, Vol.43, No.2, p.75-82. Illus. 23 ref.

CIS 02-761 Mocci F., Serra A., Corrias G.A.
Psychological factors and visual fatigue in working with video display terminals
To examine the importance of psychological factors in complaints about visual health reported by banking officers who work at video display terminals (VDTs), a group of 212 subjects without organic vision disturbances were selected among a population of 385 bank workers. They were administered three questionnaires, the NIOSH job stress questionnaire, a questionnaire investigating subjective discomfort related to environmental and lighting conditions of the workplace, and a questionnaire on the existence of vision disturbances. Social support, group conflict, self-esteem, work satisfaction, and under-use of skills were found to be predictors of vision complaints. Social support also played a part as a moderating factor in the stress and strain model, which accounted for 30% of the variance. Subjective environmental factors were not found to be strong predictors of the symptoms. In conclusion, some of the complaints concerning visual health reported by VDT workers are likely to be indirect expressions of psychological discomfort related to working conditions.
Occupational and Environmental Medicine, Apr. 2001, Vol.58, No.4, p.267-271. 36 ref.


CIS 02-1989 Richez J.P.
Violence at work - Enterprises fight back
Agressions professionnelles - Les entreprises ripostent [in French]
Between 1983 and 1998, there were 129 fatal occupational accidents in France resulting from violence. Contents of this collection of articles on violence at the workplace: three-phase approach to prevention (hazard evaluation, work organization and layout of premises, psychological help for victims); case of work incapacity of a violence victim requiring a change of employment; management of post-traumatic shock; measures implemented by the Paris public transport company (social work among young persons in underprivileged neighbourhoods, surveillance cameras, psychological help to victims of violence); measures implemented by the French National Railways (station opening hours, increased levels of staff presence, surveillance cameras); measures implemented in the banking sector (layout of branch offices, training of staff); violence in Europe (16% of the working population is potentially exposed to various forms of violence).
Travail et sécurité, Jan. 2000, No.592, p.26-38. Illus. 10 ref.


CIS 02-491 Zalewska A.M.
Achievement and social relations values as conditions of the importance of work aspects and job satisfaction
169 bank employees were investigated with the "Orientation to Work Values Inventory", and the "Work Description Inventory". The data show complex connections between values and the perceived importance of work on one hand, and job satisfaction on the other hand. It was found that the importance of the values of achievement and social relations influences the importance of aspects of work. Overall job satisfaction depends on the social relations value, while some specific aspects of satisfaction depends on this value or on interactions of both of the values. The hypothesis that overall job satisfaction can be predicted from satisfaction with most important aspects of work is not confirmed by the data.
International Journal of Occupational Safety and Ergonomics, 1999, Vol.5, No.3, p.395-416. Illus. 46 ref.

CIS 00-597 Striker J., Luippold R.S., Nagy L., Liese B., Bigelow C., Mundt K.A.
Risk factors for psychological stress among international business travellers
This study investigated sources of self-reported psychological stress among international business travellers at the World Bank. Hypotheses were that work pressures, personal and family concerns, health behaviours and attitudes, and travel across time zones contribute to travel stress. A travel survey was developed from focus groups and consisted of questions about these potential sources of travel stress. Surveys were sent to a random sample of staff, stratified by number of travel missions, age range and sex. Canonical correlation analyses estimated the association between key survey items on sources of stress and two measures of travel stress. A total of 498 staff members completed the survey. More than a third reported high to very high travel stress. Correlations between predictors and travel stress showed that social and emotional concerns (such as impact of travel on family and sense of isolation) contributed the most to such stress, followed by health concerns and workload upon return from travel. Surprisingly, time zone travel did not contribute to the self-reported stress of these travellers. There were few modifiers of stress, although respondents suggested that a day of rest after travel and reduced workloads would help.
Occupational and Environmental Medicine, Apr. 1999, Vol.56, No.4, p.245-252. 30 ref.

CIS 00-294 Merecz D., Makowska Z., Makowiec-Dąbrowska T.
The assessment of big five personality factors and temperament domains as modifiers of cardiovascular response to occupational stress
The role of the Big Five Personality Factors (Neuroticism, Extraversion, Openness, Agreeableness, Conscientiousness) and Temperament Domains as factors influencing cardiovascular response to work, and their moderating effect on the relationship between occupational stress and cardiovascular reactivity was investigated in 97 bank clerks. Conscientiousness was found to be the only modifier of cardiovascular response to occupational stress, as reflected by systolic blood pressure. Several effects, independent of stress, associated with personality and temperament domains were also found: the ratio of heart rate at work to heart rate during sleep was associated with the strength of excitatory process, the percentage of maximum heart rate index with Conscientiousness, and systolic blood pressure at work was influenced by the strength of inhibitory process. However, physiological indicators of cardiovascular system function were not very sensitive to changes in values of personality and temperament variables at the level of occupational stress.
International Journal of Occupational Medicine and Environmental Health, July-Sep. 1999, Vol.12, No.3, p.273-284. Illus. 24 ref.

CIS 99-2097 Miller-Burke J., Attridge M., Fass P.M.
Impact of traumatic events and organizational response: A study of bank robberies
A retrospective self-report methodology and mailed survey were used with 141 employees of 42 different bank branches that had recently been robbed. Most employees had multiple negative consequences from experiencing a bank robbery while at work. Psychological, physical, work and personal areas were all affected. Furthermore, more threatening incidents were associated with more severe consequences. Critical incident stress debriefing interventions delivered after robbery were rated as helpful by 78% of employees who attended. The implications for health care providers and organizations are discussed. Topics: banking and insurance; human relations; neuropsychic stress; psychological and psychiatric services; psychological effects; risk factors; sleep disturbances; state of health; theft; traumatic neurosis; violence; work efficiency.
Journal of Occupational and Environmental Medicine, Feb. 1999, Vol.41, No.2, p.73-83. 28 ref.

CIS 99-853 Monnery N.
The costs of accidents and work-related ill-health to a cheque clearing department of a financial services organisation
A study in a cheque clearing department of a financial services organization showed that the total cost of accidents and work-related ill-health was not regarded as substantial and was unlikely to be a key motivating factor for improving health and safety management. Ill-health costs were far in excess of accident costs, the majority coming from upper limb symptoms, and were possibly underestimated. Results suggest that the nature of cheque clearing work does not create significant amounts of non-injury accidents. It was recommended that the costing data be used as part of a risk management approach to health and safety to help focus selective control programmes on the identified 'high cost' losses, i.e. upper limb symptoms. Topics: banking and insurance; cost of accidents; cost of diseases; economic aspects; office work; upper extremity disorders; workmen's compensation.
Safety Science, Feb. 1999, Vol.31, No.1, p.59-69. 17 ref.


CIS 98-1509 Holness D.L., Beaton D., House R.A.
Prevalence of upper extremity symptoms and possible risk factors in workers handling paper currency
Topics: banking and insurance; ergonomics; neuropsychic stress; questionnaire survey; repetitive strain injury; repetitive work; risk factors; shoulder; speed of work; stress factors; upper extremities; upper extremity disorders; work organization; wrist.
Occupational Medicine, May 1998, Vol.48, No.4, p.231-236. 21 ref.


CIS 98-1508 Ferreira M., de Souza Conceição G.M., Nascimento Saldiva P.H.
Work organization is significantly associated with upper extremities musculoskeletal disorders among employees engaged in interactive computer-telephone tasks of an international bank subsidiary in São Paulo, Brazil
Topics: banking and insurance; Brazil; computer terminals; epidemiologic study; hand; intensity of work; musculoskeletal diseases; repetitive strain injury; risk factors; speed of work; telephone communications; upper extremity disorders; work organization; work-rest schedules; wrist.
American Journal of Industrial Medicine, Apr. 1997, Vol.31, No.4, p.468-473. 26 ref.

CIS 98-1031 Seifert A.M., Messing K., Dumais L.
Star Wars and Strategic Defense Initiatives: Work activity and health symptoms of unionized bank tellers during work reorganization
Topics: backache; banking and insurance; Canada; cognitive performance; lower extremity disorders; mental workload; psychological effects; questionnaire survey; standing posture; state of health; violence; women; work organization; work posture.
International Journal of Health Services, 1997, Vol.27, No.3, p.455-477. 50 ref.


CIS 97-299 Yu I.T.S., Wong T.W.
Musculoskeletal problems among VDU workers in a Hong Kong bank
A questionnaire survey of 121 visual display unit (VDU) users in a Hong Kong bank revealed that musculoskeletal problems were fairly common among them. Frequent users of VDUs had more problems than did infrequent users, particularly in the neck and shoulder regions. Identified risk factors included working posture, repetitive movements and work station design. Back, neck and shoulder problems were more related to unfavourable working postures; arm, hand and wrist problems were more affected by repetitive movements. Improvements in work station design and work organization are recommended.
Occupational Medicine, Aug. 1996, Vol.46, No.4, p.275-280. 26 ref.


CIS 96-1908 French Society of Occupational Medicine, Hygiene and Safety of Strasbourg - Meeting of 17 March 1995
Société de médecine, d'hygiène et de sécurité du travail de Strasbourg - Séance du 17 mars 1995 [in French]
Paper on the psychological and occupational repercussions of bankrobberies, presented at the meeting of the French Society of Medicine, Hygiene and Safety of Strasbourg (France), 17 March 1995. Main contents: training of bank employees against attacks; circumstances of bank robberies; behaviour during robbery; post-trauma management; medical repercussions (in France, all aggressions against employees must be notified as occupational accidents).
Archives des maladies professionnelles et de médecine du travail, Dec. 1995, Vol.56, No.7, p.561-562.


CIS 95-600 Brandimiller P.A.
Tellers: Sector affected by banking automation
Caixas: Segmento de impacto da automação bancária [in Portuguese]
This statistical study, based on interviews, involved 585 bank employees in the State of São Paulo, 88 (15%) of whom were tellers. When compared with bank employees as a whole, tellers had a statistically significant increase in health problems in general, and in the incidence of gastrointestinal, musculoskeletal, eye and repetitive strain problems. Among the preventive methods suggested: more rest breaks; limitation of working time at tellers' workstations to 3h at a time; limitation of work load (expressed in terms of number of verifications registered at the computer terminal); improved ergonomic conditions.
Revista brasileira de saúde ocupacional, Jan.-Mar. 1994, Vol.22, No.81, p.33-41. 12 ref.


CIS 97-1039 Toivanen H., et al.
Impact of regular relaxation training on the cardiac autonomic nervous system of hospital cleaners and bank employees
The work-related strain of 50 female hospital cleaners and 48 female bank employees was recorded during a period of rationalization in the workplace and the effect of daily relaxation to help the workers cope was tested. The intervention period lasted six months. The relaxation method was brief and easily introduced as an alternative break in the workplace. Cardiac reflexes indicated that occupational stress (especially of a mental nature) caused the functioning of the autonomic nervous system to deteriorate. Regular deep relaxation normalized the function and improved the ability to cope.
Scandinavian Journal of Work, Environment and Health, Oct. 1993, Vol.19, No.5, p.319-325. Illus. 31 ref.

CIS 94-749
Health and Safety Executive
Prevention of violence to staff in banks and building societies
This guidance outlines an integrated approach for preventing robberies and minimizing the after-effects of violence at work from criminals. Contents: the need for an integrated policy; legal requirements; a security policy for managing the risks; support for staff after a robbery (reactions to robbery, signs to look for, types of support); policy liaison and court procedures; public relations and media policy; communication; education and training; monitoring and evaluation. Appendices: principles of risk assessment; compensation and victim support.
HSE Books, P.O. Box 1999, Sudbury CO10 6FS, Suffolk, United Kingdom, 1993. viii, 28p. 5 ref. Price: GBP 6.50.


CIS 92-1838 Blaser U., Bucheli A., Frey J., Graf G., Lugon P.A., von Schoultz M., Trindler W.
Accidents do not happen by chance!
Unfall - Kein Zufall! [in German]
Non c'è infortunio senza causa! [in Italian]
L'accident n'arrive pas par hazard! [in French]
Training booklet aimed at helping management personnel in organising a safer workplace. For each of the following topics, it describes the place/object/activity in question, the associated dangers and the appropriate safety measures: office work stations; internal services; public service work stations; technical work stations; outside work; buildings and installations; special situations (fires, sabotage, robberies, drug-related behaviour); safety of the public in unattended service points (banks etc.). Swiss legislation. List of abbreviations.
Eidgenössische Koordinationskommission für Arbeitssicherheit, Richtlinien-Büro, Postfach, 6002 Luzern, Switzerland, 1st ed., 1992. 51p. Illus. 52 ref.


CIS 97-1181 Burton W.N., Hoy D.A., Stephens M.
A computer-assisted health care cost management system
An integrated health data management computer system designed to manage health care costs for the 15,000 employees of the First National Bank of Chicago is described. The system integrates a number of employee data bases relating to both traditional occupational medicine data and data on medical claims and health risk appraisal. The system provides data for use in predicting health care and disability costs and in the design of intervention strategies.
Journal of Occupational Medicine, Mar. 1991, Vol.33, No.3, p.268-271. 10 ref.

CIS 97-1196 Burton W.N., Erickson D., Briones J.
Women's health programs at the workplace
A comprehensive women's health care programme implemented by the First National Bank of Chicago is briefly described. The programme includes prenatal education, on-site gynaecologic examinations, and consultations and mandatory second opinions for certain obstetric and gynaecologic surgeries. The programme provides cost-effective health care and contributes to the good health of employees.
Journal of Occupational Medicine, Mar. 1991, Vol.33, No.3, p.349-350. 5 ref.

CIS 97-1401 Burton W.N., Conti D.J.
Value-managed mental health benefits
A comprehensive programme of cost-effective mental health care services for employees of the First National Bank of Chicago and their dependents is described. The programme includes: an employee assistance programme; a review of psychiatric hospital utilization; access to consulting psychiatrists; and benefit plan design changes. A four-year follow-up investigation of the programme revealed management of overall mental health care costs, reduction in in-patient psychiatric hospitalization costs and reduction in the average length of psychiatric short-term disability episodes.
Journal of Occupational Medicine, Mar. 1991, Vol.33, No.3, p.311-313. 1 ref.

CIS 97-1047 Endresen I.M., et al.
Stress at work and psychological and immunological parameters in a group of Norwegian female bank employees
A study of 96 female bank employees examined self reported stress, emotional state, ego-strength, and defensiveness in relation to measures reflecting cellular immunity: T-cell activity (response to Concanavalin A), T-cell number, and concentration of immunoglobulins (Ig) and complement components. The most pronounced source of stress was high workload, followed by strain resulting from the working posture. Depressive symptoms were the most frequent emotional problem. These stress experiences were significantly associated with immunological variables: T-cell number and concentrations of IgM and complement component C3 were sensitive to both work-related stress and emotional distress, while coping abilities were reflected in T-cell activity.
Work and Stress, July-Sep. 1991, Vol.5, No.3, p.217-227.


CIS 91-1370 Nibel H., Gehm T.
Does the computer after all not cause illness?
Macht der Computer doch nicht krank? [in German]
Questionnaires on musculosceletal complaints filled out by 854 female bank employees and job descriptions of these employees were evaluated by non-parametric regression analyses. It was found that complaints were linked to qualification. Employees performing higher qualifed work such as programmers had little or no complaints while data entry personnel had a higher rate of musculoskeletal problems.
Zeitschrift für Arbeits- und Organisationspsychologie, 1990, Vol.34, No.4. p.192-198. Illus. 21 ref.


CIS 90-857 Cesana G., Ferrario M., Sega R., Duzioni F., Zanettini R., Grieco A.
New problems in occupational health: Investigation on coronary heart disease risk in the service industries
Nuovi problemi in medicina del lavoro: Indagine del rischio di coronaropatia nel terziario [in Italian]
The distribution of the major coronary risk factors: total and HDL cholesterol, blood pressure, smoking and body mass index, was studied during the course of a routine screening of 1,404 male bank employees in Northern Italy. The recent Italian and international consensus conferences and particularly the results from the Italian areas of the WHO-MONICA Project were taken as reference points. There was a widespread coronary risk in the bank employees who had a 5-10% excess of cholesterol, corresponding to a 10-20% increase in the theoretical risk of coronary heart disease. Compared to the data produced by the Lipid Research Clinics (USA), coronary risk appeared higher for all the surveyed factors in the Italian general population, and particularly in bank employees. Greater stress at home and at work and above all, the change from the traditional, poor Mediterranean diet to a richer diet might provide an explanation for these results. A new perspective is thus opened for occupational health due to the new health problems produced by the cultural and technological changes occurring in the country.
Medicina del lavoro, May-June 1989, Vol.80, No.3, p.192-200. Illus. 23 ref.


CIS 89-20
Hauptverband der gewerblichen Berufsgenossenschaften
Cashiers' offices [Federal Republic of Germany]
Kassen [in German]
These safety regulations, which apply to banks and exchange offices with cash transactions, contain sections devoted to: cashiers' offices, bulletproof partitions, money storage and transport, holdup alarm systems, optical supervision systems, safes, door and window safety devices, testing and maintenance safety and alarm systems. In an annex: rules of application.
Carl Heymanns Verlag KG, Luxemburger Strasse 449, 5000 Köln 41, Federal Republic of Germany, 1 Oct. 1988. 15 + 15p.


CIS 88-349 Leymann H., Lindell J.
Stress reactions following bank hold-ups - Psychological and psychosomatic response patterns at different times
Stressreaktioner till följd av bankrån - Psykologiska och psykosomatiska reaktionsmönster vid olika tidpunkter [in Swedish]
The prevalence and duration of 39 stress symptoms following bank hold-ups were measured by means of interviews. The symptoms were subjected to factor analysis and subdivided into 7 indices. People displaying specific response patterns could be detected. Individual profiles for symptom prevalence were calculated 5 times during and after the hold-ups, for each of the indices. Statistical analysis showed that stress symptoms following a specific and emotionally disturbing situation (the hold-up) appear in specific combinations which enable interpretation of the physiological and/or psychological nature of these symptoms.
Arbetarskyddsstyrelsen, Publikationsservice, 171 84 Solna, Sweden, 1986. 26p. Illus. Bibl. 3 ref.


CIS 84-963 Yamamura K., Kishi R., Sadamoto T., Kiyosawa H., Miyake H., Takekawa T., Sukegawa H., Iwadate Y.
An investigation of the medical data index (MDI) health questionnaire given to women VDT workers involved in advanced office automation - 924 women clerks in a city bank with head and branch offices
The questionnaire was administered to 924 bank clerks working with visual display units. The 34 main complaints that emerged were analysed. Many complaints considered to be related to mental strain and visual impairment dominated the picture: eye complaints, gastrointestinal dysfunction, chronic fatigue, irritability and mental imbalance.
Industrial Health, 1983, Vol.21, No.3, p.199-207. Illus. 12 ref.

CIS 84-566 Seamonds B.C.
Extension of research into stress factors and their effect on illness absenteeism
The effect of health evaluation interviews on absenteeism in management and office personnel was studied in 500 subjects, in addition to a further 500 previously reported, and control groups, who did not undergo a health evaluation interview. Benefits of health evaluations found were: workers can assess their own needs in developing adequate coping skills; they are encouraged to take responsibility for managing stressors; they can be directed to appropriate referral resources; data are provided for development of a comprehensive career stress management programme.
Journal of Occupational Medicine, Nov. 1983, Vol.25, No.11, p.821-822. Illus. 2 ref.

CIS 83-2055
National Board of Occupational Safety and Health (Arbetarskyddsstyrelsen)
General recommendations concerning risks of violence in the workplace
Allmänna råd beträffande våldsrisker i arbetsmiljön [in Swedish]
Recommendations for workers whose occupations expose them to the risk of violence (bank and post-office employees, policemen, jewelers, night watchmen, prison guards, psychiatric hospital personnel); safety measures (planning and layout of facilities in ways to eliminate the risk, TV-camera surveillance and alarm systems, security routines, training of personnel exposed to the risk of violence); measures to comfort, reassure or care for personnel who have suffered aggression; recording and reporting of cases of aggression; collaboration between employers and workers; reference to Swedish publications on means of warning and defense. Check lists for risk-limiting measures, routine precautions, support and rehabilitation of victims and reporting are appended.
LiberDistribution, 162 89 Stockholm, Sweden, 25 Feb. 1983. 15p. 26 ref.

CIS 83-1362 Psychological disorders of occupational origin
Maladies nerveuses d'origine professionnelle [in French]
Text of a circular of the French National Health Insurance Fund on the treatment as occupational accidents of the psychological traumas undergone by financial, commercial or industrial personnel as a result of armed attacks. This circular represents the first recognition of these problems; it defines the types and extent of responsibility for these psychological injuries.
Travail et sécurité, May 1983, No.5, p.319.


CIS 82-753 Dobrovolski J.
Functional rheoencephalographic investigations on frontal-mastoid tracings during work involving considerable neuro-psychic strain
Funkcionalni reoencefalografski izsledvanija na frontomastoidnoto trase pri trud, svărzan săs značitelno nervno-psihično napreženie [in Bulgarian]
Rheoencephalographic investigations of frontal-mastoid tracings were carried out on 27 clinically healthy subjects - women bank employees, accountants, inspectors and women tellers, whose work involved considerable neuropsychic stress and a high degree of responsibility. There were unfavourable functional changes in the rheoencephalographic indices studied: slight elevation (16%) of amplitude of rheographic wave (RW), asymmetry of 20-88% of RW in 51.8% of the subjects examined - moderately manifested vegetative dystonic phenomena. The unfavourable functional changes could be associated with considerable neuropsychic stress during the working hours of the subjects examined.
Problemi na higienata, July 1981, Vol.6, p.15-20. Illus. 11 ref.

CIS 81-1674 Roussel C.
Medical and medicolegal problems of armed bank hold-ups
Problèmes médicaux et médico-légaux posés par les agressions à main armée dans les établissements bancaires [in French]
M.D. thesis studying a new occupational hazard for bank employees - the armed hold-up. Hold-ups may result in physical injury to the bankworker and/or mental trauma that may be difficult to identify. The author's study covers: population at risk, study methods and criteria, and results. The findings will permit a better understanding of the victim's reactions and their causes, and assessment of the aggravating role of various factors (personnel, type of aggression, type of workplace) and an insight into the effects of medical services and changes of job or workplace. Study of the data shows that the emotional shock of the hold-up is followed by a post-emotional syndrome or psychiatric disorders. Role of the occupational physician in following up for the appearance of disorders secondary to the hold-up stress.
Université de Paris V, Faculté de médecine Saint-Antoine, Paris, France, 1981. 119p. 30 ref.


CIS 81-1149
ILO Advisory Committee on Salaried Employees and Professional Workers, Report II.
The effects fo technological and structural changes on the employment and working conditions of non-manual workers.
Effets des transformations techniques et structurelles sur l'emploi et les conditions de travail des travailleurs non-manuels. [in French]
Report prepared for the 8th Session of the Committee (Geneva, 13-22 Jan. 1981). Chapter IV is devoted to effects on non-manual workers' health and safety (mainly in shops, offices, banking and insurance): physical work environment, thermal environment, noise, lighting, workload components, muscular effort, erect standing position, sitting position, sensory strains (extrinsic and intrinsic factors, factors linked with the operator/machine and operator/work environment interface); mental and psychological strain; hazards linked with structural and technological changes (safety hazards, morbidity - digestive disorders, low back pain, psychosomatic disorders - symptoms of a non-specific character). Conclusions, and suggested points for discussion. Extensive summaries of this report, with extracts, are available from the ILO in English, German and Russian.
International Labour Office, 1211 Genève 22 , Switzerland, 1980. 117p. Price: SF.15.00.

CIS 80-2089 Dobravolski J.
Oscillographic examinations of the temporal and brachial arteries of bank employees
Oscilografski izsledvanija na temporalnite i brahialnite arterii na bankovi služiteli [in Bulgarian]
Study of a group of 46 bank employees whose work involved considerable emotional stress and a high level of responsibility. Peak temporal pressures as high as 104mmHg were recorded. Comparative analysis of the maximum temporal and brachial pressures found in other activities involving a high degree of stress and responsibility.
Problemi na higienata, July 1980, Vol.5, p.37-42. 3 ref.


CIS 78-262 Cuvillier M.
Improvement of administrative work conditions in insurance companies
L'amélioration des conditions du travail administratif dans les assurances. [in French]
MD thesis. Among the activities of the tertiary sector, the insurance branch provides one of the best examples of monotonous work. Typical jobs are described, the causes of discontent analysed, and the somatic and psychoneurotic consequences of this fragmented work are examined. Most of the thesis is devoted to a critical study of the measures taken in 2 companies to improve working conditions by an effort of job enrichment and creation of autonomous work teams. Summary of Herzberg's theory on the motivation to work. Economic aspects of office work.
Université de Paris V, Faculté de médecine Paris-Ouest, Paris, France, 1977. 114p. 31 ref.

CIS 77-1778 Weiman C.G.
A study of occupational stressor and the incidence of disease/risk.
Questionnaire and medical studies in 1,540 employees of a financial institution indicated that particular stressors give rise to a significantly higher incidence of disease. Both low and high stress scores were associated with an increased incidence of medical problems (discussed in the context of Selye's hypothesis that stress is related to both over- and understimulation).
Journal of Occupational Medicine, Feb. 1977, Vol.19, No.2, p.119-122. 11 ref.


CIS 75-265
Report II, Advisory Committee on Salaried Employees and Professional Workers, Seventh Session, Geneva, 1974.
Conditions of work and life of employees in commerce and offices.
Conditions de travail et de vie des employés de commerce et de bureau. [in French]
This report takes stock of the situation resulting from trends in techniques and structures in commerce and offices. Contents: hours of work and weekly rest; temporary and part-time work; paid leave; remuneration; hygiene; health and welfare services. The chapter on hygiene points out the difficulty of applying Convention No.120 and Recommendation No.120, both adopted in 1964 by the International Labour Organisation and both concerning hygiene in shops and offices, as well as that of enforcing the law on this matter in certain countries.
International Labour Office, 1211 Genève 22, Switzerland, 1974. 81p. Price: SF.12.00.