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ID (ISN) del documento112333
Número CIS 12-0346
Año 2009
Número de serie RR 698
Autor(es) Gore J., Beswick J., Rogers K.
Health and Safety Executive
Título A literature review of effective management of the risk of violence in licensed and retail premises arising from crime and disorder
Información bibliográfica HSE Books, P.O. Box 1999, Sudbury, Suffolk CO10 2WA, United Kingdom, 2009, vi, 179p. Illus. Approx. 170 ref.
Acceso Internet A_literature_review_of_effective_management_[INTERNET_FREE_ACCESS] [en inglés]
Resumen This report details a comprehensive literature review covering the management and prevention of work-related violence in retail and licensed premises. This review enabled developing the Good practice toolkit on preventing violence in retail and licensed premises. Crime and disorder, together with the risk of violence to staff and customers, were seen as significant issues in licensed and retail premises. Drawing information from this review, psychologists from the Health and Safety Laboratory developed the toolkit in consultation with other stakeholders.
Descriptores (primarios) Reino Unido; responsabilidades de los empresarios; métodos de trabajo y seguridad; comercio al detalle; restaurantes; violencia
Descriptores (secundarios) psicología y sociología; instituciones publicas de prevencion; revisión bibliográfica; informe
Tipo de documento E - Libros, informes, actas
País / Estado o ProvinciaReino Unido
Tema(s) Psicología y sociología del trabajo
Cemercio, servicios, oficinas
Broad subject area(s) Estrés, factores sicosociales
Navegación por categoria(s) Hotels and restaurants
Violence
Psychology of work organization