| ID (ISN) del documento | 112233 |
| Número CIS |
11-0898 |
| ISSN - Título de la serie |
0267-8373 - Work and Stress |
| Año |
2011 |
| Número de serie |
|
| Autor(es) |
Dijkstra M.T.M., Beersma B., Evers A. |
| Título |
Reducing conflict-related employee strain: The benefits of an internal locus of control and a problem-solving conflict management strategy |
| Información bibliográfica |
2nd quarter 2011, p.167-184. Illus. Approx. 60 ref. |
| Acceso Internet |
Reducing_conflict-related_employee_strain.pdf [en inglés]
|
| Resumen |
Workplace conflict is a potent stressor, but most previous research has focused on its effect on productivity and performance rather than on individual well-being. This cross-sectional study of 774 health care workers in the Netherlands examined the moderating roles of an individual's internal locus of control and a problem-solving conflict management strategy. It was found that employees' internal locus of control did moderate the relationship between experienced conflict at work and psychological strain, which was measured using a 13-item Dutch adaptation of the Occupational Stress Indicator. In addition, this moderation was mediated by the active conflict management strategy of problem solving; people with a more internal locus of control use a problem-solving conflict management strategy more often and, as a result, experience less psychological strain in cases of workplace conflict. Implications for conflict theory, for future research and for practice are discussed. |
| Descriptores (primarios) |
actitud mental; relaciones humanas; salud mental; carácter; personal de los servicios de salud; factores de estrés; factores de riesgo |
| Descriptores (secundarios) |
Países Bajos; apreciación subjetiva; encuesta por cuestionario; estudio transversal; sensibilidad individual |
| Tipo de documento |
D - Artículos periódicos |
| Tema(s) |
Cemercio, servicios, oficinas
Psicología y sociología del trabajo
|
| Broad subject area(s) |
Estrés, factores sicosociales
|
| Navegación por categoria(s) |
Psychological factors
Health care services
|
