| ID (ISN) del documento | 112174 |
| Número CIS |
11-0804 |
| ISSN - Título de la serie |
0339-6517 - Documents pour le médecin du travail |
| Año |
2011 |
| Número de serie |
TF 191
|
| Autor(es) |
Chouanière D., Boini S., Colin R. |
| Título |
Working conditions and health in call centres |
| Título original |
Conditions de travail et santé dans les centres d'appels téléphoniques [en francés] |
| Información bibliográfica |
2nd quarter 2011, No.126, p.241-259. Illus. 80 ref. |
| Acceso Internet |
TF_191.pdf [en francés]
|
| Resumen |
This epidemiological survey on working conditions on call centres and the state of health of phone operators was carried out by INRS. It involved more than 4000 voluntary operators who were examined by one of 40 participating occupational physicians throughout France. The aim of the survey was to identify relationships between organizational factors, occupational health constraints perceived by the operators and health markers. Fourteen organizational factors were identified as being most frequently associated with constraints. Furthermore, the study highlighted indirect relationships between organizational factors and health markers, which most often involve perceptions of constraints. |
| Descriptores (primarios) |
centros de llamadas; organización del trabajo; condiciones de trabajo; nivel de salud; factores de estrés |
| Descriptores (secundarios) |
Francia; medicina del trabajo; encuesta por cuestionario; médicos de trabajo; instituciones publicas de prevencion |
| Tipo de documento |
D - Artículos periódicos |
| Tema(s) |
Medicina del trabajo, higiene, primeros auxilios
Cemercio, servicios, oficinas
|
| Broad subject area(s) |
Medicina del trabajo, epidemiología
Estrés, factores sicosociales
|
| Navegación por categoria(s) |
Communications industry
Psychology of work organization
|
