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Base de datos CISDOC

ID (ISN) del documento111678
Número CIS 11-0343
ISSN - Título de la serie 0169-8141 - International Journal of Industrial Ergonomics
Año 2011
Número de serie
Autor(es) Kihlstedt A., Hägg G.M.
Título Checkout cashier work and counter design - Video movement analysis, musculoskeletal disorders and customer interaction
Información bibliográfica 2011, Vol.41, p.201-207. Illus. 19 ref.
Resumen This study was conducted in order to analyse checkout cashiers' movements at a checkout counter during interaction with customers and the prevalence of work-related stress and musculoskeletal disorders in checkout cashiers. In one shop, six cashiers were videotaped during the workday and 50 cashiers from seven shops from the same chain of stores responded to a questionnaire. Cashier activities and movements, customer interaction and counter design issues were analysed from the video data. Prevalence of work-related stress and musculoskeletal disorders was obtained from the questionnaire. It was found that 76% of all items were manually turned or angled. With a better adjustment of the scanner and a standardised positioning of the barcode, many of these movements could be avoided. Furthermore the prevalence of musculoskeletal disorders was quite high (68% for the neck). The questionnaire results showed that many cashiers experienced stress. The behaviour of the customers was the major cause of stress. Other sources of stress arose from bad design or function of the computer system or other technical equipment.
Descriptores (primarios) Suecia; supermercados; enfermedades del aparato locomotor; ergonomía; cajeros y expendedores de billetes; factores de estrés; factores de riesgo
Descriptores (secundarios) trabajo repetitivo; registro de las posturas; comportamiento humano; encuesta por cuestionario; valoración ergonómica; estudio de puestos
Tipo de documento D - Artículos periódicos
Tema(s) Cemercio, servicios, oficinas
Psicología y sociología del trabajo
Ergonomia, organización del trabajo
Broad subject area(s) Medicina del trabajo, epidemiología
Fisiología, ergonomía
Estrés, factores sicosociales
Navegación por categoria(s) Retail industry
Ergonomics
Psychological factors