| ID (ISN) del documento | 110416 |
| Número CIS |
09-1416 |
| ISSN - Título de la serie |
1232-1087 - International Journal of Occupational Medicine and Environmental Health |
| Año |
2009 |
| Número de serie |
|
| Autor(es) |
Merecz D., Drabek M., Mościcka A. |
| Título |
Aggression at the workplace - Psychological consequences of abusive encounter with coworkers and clients |
| Información bibliográfica |
3rd quarter 2009, Vol.22, No.3, p.243-260. 25 ref. |
| Resumen |
The aim of the study was to evaluate the consequences of workplace aggression from coworkers and the public among nurses and public service workers in a Polish locality. Data on violent incidents, burnout, physical health, mental health and work satisfaction were obtained by means of questionnaires and subjected to multiple regression models. It was found that employees experiencing workplace aggression were less satisfied with work, showed symptoms of burnout and their general health was poorer. The effect of aggression by coworkers was stronger than that by the public. Aggression from the public usually resulted in compassion of peers, and it was perceived as the organizational problem that should be solved, while dealing with an aggressive co-worker was usually perceived as the employee's own problem, resulting in isolation and a sense of unfairness. |
| Descriptores (primarios) |
Polonia; psicología y organización del trabajo; servicios públicos; personal de enfermería; violencia; salud mental |
| Descriptores (secundarios) |
relaciones humanas; insatisfacción en el trabajo; nivel de salud; valoración estadística; valoración de la exposición; encuesta por cuestionario; neurosis depresiva |
| Tipo de documento |
D - Artículos periódicos |
| País / Estado o Provincia | Polonia |
| Tema(s) |
Psicología y sociología del trabajo
|
| Broad subject area(s) |
Estrés, factores sicosociales
|
| Navegación por categoria(s) |
Health care services
Public and government services
Mental health
Violence
Violence and terrorism
Psychology of work organization
Psychological factors
|
