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Base de datos CISDOC

ID (ISN) del documento110416
Número CIS 09-1416
ISSN - Título de la serie 1232-1087 - International Journal of Occupational Medicine and Environmental Health
Año 2009
Número de serie
Autor(es) Merecz D., Drabek M., Mościcka A.
Título Aggression at the workplace - Psychological consequences of abusive encounter with coworkers and clients
Información bibliográfica 3rd quarter 2009, Vol.22, No.3, p.243-260. 25 ref.
Resumen The aim of the study was to evaluate the consequences of workplace aggression from coworkers and the public among nurses and public service workers in a Polish locality. Data on violent incidents, burnout, physical health, mental health and work satisfaction were obtained by means of questionnaires and subjected to multiple regression models. It was found that employees experiencing workplace aggression were less satisfied with work, showed symptoms of burnout and their general health was poorer. The effect of aggression by coworkers was stronger than that by the public. Aggression from the public usually resulted in compassion of peers, and it was perceived as the organizational problem that should be solved, while dealing with an aggressive co-worker was usually perceived as the employee's own problem, resulting in isolation and a sense of unfairness.
Descriptores (primarios) Polonia; psicología y organización del trabajo; servicios públicos; personal de enfermería; violencia; salud mental
Descriptores (secundarios) relaciones humanas; insatisfacción en el trabajo; nivel de salud; valoración estadística; valoración de la exposición; encuesta por cuestionario; neurosis depresiva
Tipo de documento D - Artículos periódicos
País / Estado o ProvinciaPolonia
Tema(s) Psicología y sociología del trabajo
Broad subject area(s) Estrés, factores sicosociales
Navegación por categoria(s) Mental health
Psychological factors
Violence and terrorism
Public and government services
Violence
Health care services
Psychology of work organization