| ID (ISN) del documento | 108242 |
| Número CIS |
08-743 |
| ISBN(s) |
978-1-85604-613-8 |
| Año |
2007 |
| Número de serie |
|
| Autor(es) |
Pantry S. |
| Título |
Managing stress and conflict in libraries |
| Información bibliográfica |
Facet Publishing, 7 Ridgemount Street, London WC1E 7AE, United Kingdom, 2007. vii, 140p. 129 ref. Index. Price: GBP 29.95. |
| Resumen |
Tackling conflict and stress effectively is a legal responsibility for management. This book defines what constitutes a healthy and safe library working environment. It describes the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. Topics addressed: current safety and health concerns; risk assessment procedure; the business case; taking action to solve interpersonal conflict; communication skills and training; support to be expected from the organization. Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant United Kingdom legislation. |
| Descriptores (primarios) |
responsabilidades de los empresarios; Reino Unido; factores de estrés; bibliotecas; psicología y organización del trabajo |
| Descriptores (secundarios) |
relaciones humanas; psicología y sociología; comportamiento humano; aspectos económicos; papel de la dirección; papel de las organizaciones de trabajadores; violencia; glosario; valoración del riesgo |
| Tipo de documento |
E - Libros, informes, actas |
| País / Estado o Provincia | Reino Unido |
| Tema(s) |
Psicología y sociología del trabajo
Cemercio, servicios, oficinas
|
| Broad subject area(s) |
Estrés, factores sicosociales
|
| Navegación por categoria(s) |
Mental stress and burnout
Psychology of work organization
Violence and terrorism
Psychological factors
|
