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Document ID (ISN)77276
CIS number 01-1560
ISSN - Serial title 0007-9952 - Cahiers de notes documentaires - Hygiène et sécurité du travail
Year 2000
Convention or series no.
Author(s) Koufane N., Négroni P., Vion M.
Title Health of staff at the counter - Effects of new work organization
Original title La santé des agents d'accueil - Les effets de la nouvelle organisation du travail [in French]
Bibliographic information 2nd Quarter 2000, No.179, p.75-81. Illus. 22 ref.
Abstract In 1997, a study was carried out in Paris on the effects of changes in work organization on the health of staff at employment agencies. The study allowed on one hand to highlight the dominant nature of psychic disorders over more physical ailments and, on the other, to identify several strategies developed by agents to cope with "emotionally difficult" persons among those entitled to unemployment benefits. The ergonomic actions derived from the conclusions of the study relate to staff training and to the creation of a unit aimed at improving their health and conditions of work.
Descriptors (primary) neuropsychic stress; work organization; social assistance services; unemployment; government services; conditions of work
Descriptors (secondary) human relations; France; cognitive performance; nervous fatigue; emotivity; motivation; mental health; humanization of work; character; human behaviour
Document type D - Periodical articles
Country / State or ProvinceFrance
Subject(s) Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Public and government services