|Document ID (ISN)||77276|
|ISSN - Serial title
||0007-9952 - Cahiers de notes documentaires - Hygiène et sécurité du travail
|Convention or series no.
||Koufane N., Négroni P., Vion M.
||Health of staff at the counter - Effects of new work organization
||La santé des agents d'accueil - Les effets de la nouvelle organisation du travail [in French]|
||2nd Quarter 2000, No.179, p.75-81. Illus. 22 ref.
||In 1997, a study was carried out in Paris on the effects of changes in work organization on the health of staff at employment agencies. The study allowed on one hand to highlight the dominant nature of psychic disorders over more physical ailments and, on the other, to identify several strategies developed by agents to cope with "emotionally difficult" persons among those entitled to unemployment benefits. The ergonomic actions derived from the conclusions of the study relate to staff training and to the creation of a unit aimed at improving their health and conditions of work.
||neuropsychic stress; work organization; social assistance services; unemployment; government services; conditions of work
||human relations; France; cognitive performance; nervous fatigue; emotivity; motivation; mental health; humanization of work; character; human behaviour
||D - Periodical articles
|Country / State or Province||France|
||Psychology and sociology
|Broad subject area(s)
||Stress, psychosocial factors
||Mental stress and burnout
Public and government services