ILO Home
Go to the home page
Site map | Contact us Franšais | Espa˝ol

CISDOC database

Document ID (ISN)75753
CIS number 00-1619
ISSN - Serial title 1076-2752 - Journal of Occupational and Environmental Medicine
Year 1999
Convention or series no.
Author(s) Burton W.N., Conti D.J., Chen C.Y., Schultz A.B., Edington D.W.
Title The role of health risk factors and disease on worker productivity
Bibliographic information Oct. 1999, Vol.41, No.10, p.863-877. Illus. 46 ref.
Abstract This study measures the actual decrease in the productivity of employees that is associated with health problems while they are on the job, in addition to measures of absenteeism and disability. These three measurements were combined to produce a Worker Productivity Index (WPI). The WPIs of 564 telephone customer-service agents were correlated with the employees' number and type of health risks. Additionally, the WPI was also examined across different disease states in the same population of employees. As the number of health risks increased, an employee's productivity decreased. The nature of the health risk may also differentially affect the pattern of the decrease. Finally, disease states were also associated with different patterns of productivity reduction.
Descriptors (primary) work efficiency; sickness absenteeism; services; health hazards; telephone exchanges
Descriptors (secondary) economic aspects; job-exposure relation; telephone communications; hazard evaluation
Document type D - Periodical articles
Country / State or ProvinceUSA
Subject(s) Generalities
Broad subject area(s) Occupational medicine, epidemiology
Browse category(ies) Communications industry