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Document ID (ISN)74807
CIS number 00-749
ISBN(s) 3-89701-291-X
Year 1999
Convention or series no. Fa 41
Author(s) Schulz T.
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
Title Management systems in building cleaning services: Integration of safety, health and environmental protection measures
Original title Managementsystem im Gebäudereiniger-Handwerk: Eingliederung von Sicherheits-, Gesundheits- und Umweltschutzmassnahmen [in German]
Bibliographic information Wirtschaftsverlag NW, Verlag für neue Wissenschaft GmbH, Bürgermeister-Smidt-Str. 74-76, Postfach 10 11 10, 27568 Bremerhaven, Germany, 1999. 71p. Illus. 54 ref.
Abstract Processes existing in a selected company of the cleaning contracting sector were examined in the light of applicable laws and regulations, customer needs and profitability requirements to define a generic management system for the sector. This report describes the setting up of an ISO 9001 quality management system integrating safety and health as well as environmental protection. It presents the quality manual and describes how employees participate in the implementation of the system. The preventive approach of the company which integrates safety, health and environmental aspects in the quality management system has also beneficial effects on the national economy.
Descriptors (primary) cleaning; plant safety and health organization; quality control
Descriptors (secondary) small enterprises; report; Germany; ISO; workers' participation; environment; building caretakers and related workers; role of management; window cleaning
Document type E - Books, reports, proceedings
Country / State or ProvinceGermany
Subject(s) Commerce, services, offices
Broad subject area(s) Industries and occupations
Browse category(ies) Cleaning work
Workers' participation