| Document ID (ISN) | 73597 |
| CIS number |
99-1741 |
| ISSN - Serial title |
0267-8373 - Work and Stress |
| Year |
1998 |
| Convention or series no. |
|
| Author(s) |
Leather P., Lawrence C., Beale D., Cox T., Dickson R. |
| Title |
Exposure to occupational violence and the buffering effects of intra-organizational support |
| Bibliographic information |
Apr.-June 1998, Vol.12, No.2, p.161-178. Illus. 68 ref. |
| Abstract |
The effects of exposure to a variety of forms of work-related violence upon work attitudes and general well-being were investigated within a sample of UK public house licensees (individuals who manage public houses and hold the licence permitting the sale of alcoholic drinks on the premises). In addition, the role of social support in moderating such effects was examined. Based on a sample of 242 licensees, there was a consistent interaction between exposure to such violence and the availability of perceived intra-organizational support in determining the size of any negative effects upon individual well-being, job satisfaction and organizational commitment. It is argued that exposure to all forms of work-related violence, including intimidation, verbal abuse and threat, should be seen as a potential stressor within the work environment, the negative effects of which are buffered by perceived support from within the organization, but not by that perceived to be available from informal sources such as family and friends. Topics: anxiety; depressive neurosis; hotel industry; human behaviour; human relations; job dissatisfaction; questionnaire survey; social aspects; stress factors; violence; waiters, waitresses and bartenders. |
| Descriptors (primary) |
waiters, waitresses and bartenders; violence; hotel industry; human relations |
| Descriptors (secondary) |
job dissatisfaction; anxiety; depressive neurosis; social aspects; questionnaire survey; stress factors; human behaviour |
| Document type |
D - Periodical articles |
| Country / State or Province | United Kingdom |
| Subject(s) |
Psychology and sociology
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
Hotels and restaurants
Violence
Violence and terrorism
Psychological factors
|
