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Document ID (ISN)73596
CIS number 99-1740
ISSN - Serial title 0267-8373 - Work and Stress
Year 1998
Convention or series no.
Author(s) Sharit J., Czaja S.J., Nair S.N., Hoag D.W., Leonard D.C., Dilsen E.K.
Title Subjective experiences of stress, workload, and bodily discomfort as a function of age and type of computer work
Bibliographic information Apr.-June 1998, Vol.12, No.2, p.125-144. Illus. 24 ref.
Abstract A sample of 394 subjects ranging in age from 20-75 years performed a computer task (data entry, information retrieval, and accounts balancing) across a 3-day period. Age differences in the subjective experience of stress, workload, and bodily discomfort were evaluated. The results indicated that age effects for these measures varied according to task. The older subjects perceived greater workload for the more mentally challenging problem-solving oriented accounts balancing task (which involved a graphical user interface) than the younger participants, even with increased exposure to the task. However, the older subjects generally experienced less stress than the younger subjects on an information retrieval task that involved a more socially interactive telephone component. A positive relationship between the frustration component of workload and the measure of stress was also found, suggesting an important link between the constructs of stress and workload. Overall, the outcomes of this study provide important insights into design interventions intended to accommodate older as well as younger persons in the workforce. Topics: age; age-linked differences; comfort assessment; CRT display terminals; mental stress; mental workload; office work; physical workload; questionnaire survey; stress evaluation; subjective assessment; work capacity; workload assessment.
Descriptors (primary) visual display terminals; mental stress; office work; age
Descriptors (secondary) subjective assessment; physical workload; work capacity; mental workload; age-linked differences; comfort assessment; workload assessment; stress evaluation; questionnaire survey
Document type D - Periodical articles
Country / State or ProvinceUSA
Subject(s) Psychology and sociology
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Mental stress and burnout
Office work
Visual display terminals (VDTs)