| Document ID (ISN) | 69571 |
| CIS number |
97-1151 |
| ISBN(s) |
91-7522-561-1; 91-7522-565-4; 91-7522-566-2; 91-7522-567-0; 91-7522-568-9 |
| Year |
1997 |
| Convention or series no. |
|
| Author(s) |
Nenzén B. |
| Title |
Threats and violence at work |
| Original title |
Hot och våld i arbetslivet [in Swedish] |
| Bibliographic information |
Arbetarskyddsnämnden, Box 3208, 103 64 Stockholm, Sweden, 1997. 5 vols. (48+24+28+28+24p.). Illus. |
| Abstract |
This training package on threats and violence at work consists of one general introduction and five booklets on specific sectors. The problem of violence tends to increase at workplaces and affect more occupational groups. The reasons for aggression and conflict are explained. Topics covered include the causes of violence, reasons for the victim's reactions, the handling of conflicts, the social network and interviews. Exercises and checklists are provided. The material is written for employers, trade unions, occupational health services, the victims and people at risk. The books on specific sectors cover: social services, social welfare and home care services (considering situations where clients may become threatening or violent); hotels, restaurants and communications (situations where guests or passengers may become threatening or violent); guarding, police and treatment of offenders (situations where authorities can be the releasing factor); shops and banks (money and attractive goods are the factor). |
| Descriptors (primary) |
Sweden; training material; violence |
| Descriptors (secondary) |
banking and insurance; restaurants; shops; training manuals; social workers; check lists; nursing personnel; hotel industry; psychological effects; police forces; transport and communication industries |
| Document type |
C - Training manuals, audiovisual material |
| Country / State or Province | Sweden |
| Subject(s) |
Psychology and sociology
|
| Broad subject area(s) |
Stress, psychosocial factors
|
| Browse category(ies) |
OSH training
Violence
Violence and terrorism
|
