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Document ID (ISN)69242
CIS number 97-1019
ISSN - Serial title 1044-7318 - International Journal of Human-Computer Interaction
Year 1996
Convention or series no.
Author(s) Schleifer L.M., Galinsky T.L., Pan C.S.
Title Mood disturbances and musculoskeletal discomfort: Effects of electronic performance monitoring under different levels of VDT data-entry performance
Bibliographic information Oct.-Dec. 1996, Vol.8, No.4, p.369-384. Illus. 20 ref.
Abstract Forty-seven female office workers were assigned at random to electronic performance monitoring (EPM) work management or no EPM work management. Self-ratings of mood disturbance and musculoskeletal discomfort during data-entry tasks were recorded over three workdays. Workers who fell below an EPM-enforced performance standard experienced more mood disturbance and musculoskeletal discomfort than those who exceeded the standard. These stress effects were more evident in workers who were close to the standard than in those who were far below it. Results suggest that EPM work management should be employed with performance standards that balance production requirements against the worker's skills and abilities.
Descriptors (primary) musculoskeletal diseases; mental stress; assessment of working capacity; office work
Descriptors (secondary) subjective assessment; upper extremity disorders; data processing
Document type D - Periodical articles
Country / State or ProvinceUSA
Subject(s) Commerce, services, offices
Broad subject area(s) Physiology, ergonomics
Browse category(ies) Mental stress and burnout
Office work
Diseases of the musculoskeletal system