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Document ID (ISN)68370
CIS number 97-333
ISSN - Serial title 0098-7484 - Journal of the American Medical Association
Year 1996
Convention or series no.
Author(s) Voelker R.
Title Postal service tries to reverse violent image through employee assistance and team approach
Bibliographic information 12 June 1996, Vol.275, No.22, p.1710-1711.
Abstract The problem of violence among U.S. postal workers is discussed and the development of an employee assistance programme is described. The programme includes the establishment of incident response and assessment teams in each postal district and an alcohol recovery programme. Work climates are assessed for potentially dangerous situations and counselling is offered to employees. Preventive measures include establishing a policy for dealing with harassment, threats and violence, and providing nonpunitive access to medical and mental health resources.
Descriptors (primary) USA; violence; postal services
Descriptors (secondary) role of management; alcoholism
Document type D - Periodical articles
Country / State or ProvinceUSA
Subject(s) Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Alcohol and drug abuse
Communications industry
Violence and terrorism