|Document ID (ISN)||112333|
|Convention or series no.
||Gore J., Beswick J., Rogers K.
Health and Safety Executive
||A literature review of effective management of the risk of violence in licensed and retail premises arising from crime and disorder
||HSE Books, P.O. Box 1999, Sudbury, Suffolk CO10 2WA, United Kingdom, 2009, vi, 179p. Illus. Approx. 170 ref.
||A_literature_review_of_effective_management_[INTERNET_FREE_ACCESS] [in English]
||This report details a comprehensive literature review covering the management and prevention of work-related violence in retail and licensed premises. This review enabled developing the Good practice toolkit on preventing violence in retail and licensed premises. Crime and disorder, together with the risk of violence to staff and customers, were seen as significant issues in licensed and retail premises. Drawing information from this review, psychologists from the Health and Safety Laboratory developed the toolkit in consultation with other stakeholders.
||United Kingdom; responsibilities of employers; safe working methods; retail trade; restaurants; violence
||psychology and sociology; public OSH institutions; literature survey; report
||E - Books, reports, proceedings
|Country / State or Province||United Kingdom|
||Psychology and sociology
Commerce, services, offices
|Broad subject area(s)
||Stress, psychosocial factors
||Hotels and restaurants
Psychology of work organization