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Document ID (ISN)112333
CIS number 12-0346
Year 2009
Convention or series no. RR 698
Author(s) Gore J., Beswick J., Rogers K.
Health and Safety Executive
Title A literature review of effective management of the risk of violence in licensed and retail premises arising from crime and disorder
Bibliographic information HSE Books, P.O. Box 1999, Sudbury, Suffolk CO10 2WA, United Kingdom, 2009, vi, 179p. Illus. Approx. 170 ref.
Internet access A_literature_review_of_effective_management_[INTERNET_FREE_ACCESS] [in English]
Abstract This report details a comprehensive literature review covering the management and prevention of work-related violence in retail and licensed premises. This review enabled developing the Good practice toolkit on preventing violence in retail and licensed premises. Crime and disorder, together with the risk of violence to staff and customers, were seen as significant issues in licensed and retail premises. Drawing information from this review, psychologists from the Health and Safety Laboratory developed the toolkit in consultation with other stakeholders.
Descriptors (primary) United Kingdom; responsibilities of employers; safe working methods; retail trade; restaurants; violence
Descriptors (secondary) psychology and sociology; public OSH institutions; literature survey; report
Document type E - Books, reports, proceedings
Country / State or ProvinceUnited Kingdom
Subject(s) Psychology and sociology
Commerce, services, offices
Broad subject area(s) Stress, psychosocial factors
Browse category(ies) Hotels and restaurants
Psychology of work organization