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CISDOC database

Document ID (ISN)112298
CIS number 12-0121
ISSN - Serial title 0340-0131 - International Archives of Occupational and Environmental Health
Year 2011
Convention or series no.
Author(s) Maina G., Bovenzi M., Palmas A., Prodi A., Filon F.L.
Title Job strain, effort-reward imbalance and ambulatory blood pressure: Results of a cross-sectional study in call handler operators
Bibliographic information Apr. 2011, Vol.84, No.4, p.383-391. Illus. 45 ref.
Internet access Job_strain_effort-reward_imbalance_[INTERNET_FREE_ACCESS] [in English]
Abstract The objective of this study was to examine the association between two job stress models, namely the job strain (JDC) and the effort-reward imbalance (ERI) model, and ambulatory blood pressure (ABP) among call handler operators. Participants included 74 women and 26 men who were monitored on two workdays for ambulatory blood pressure. Measures of both job stress models were related to blood pressure by the generalized estimating equations method while adjusting for potential confounders (gender, age, cigarette smoking, alcohol consumption, educational level, marital status, time of day, and work schedule). Findings are discussed. Overall, they do not support work stress as a significant factor influencing ABP among call handlers.
Descriptors (primary) call centres; blood pressure; psychology of work organization; stress factors; risk factors
Descriptors (secondary) Italy; blood pressure measurement; subjective assessment; questionnaire survey; cross-sectional study; statistical evaluation
Document type D - Periodical articles
Subject(s) Psychology and sociology
Occupational pathology
Broad subject area(s) Occupational medicine, epidemiology
Stress, psychosocial factors
Browse category(ies) Office work
Psychology of work organization