|Document ID (ISN)||112247|
|Convention or series no.
||Studies and research projects R-701
||Fournier P.S., Montreuil S., Brun J.P., Bilodeau C., Villa J.
||Exploratory study to identify workload factors that have an impact on health and safety - A case study in the service sector
||Institut de recherche Robert-Sauvé en santé et en sécurité du travail du Québec (IRSST), 505 boul. de Maisonneuve Ouest, Montreal (Quebec) H3A 3C2, Canada, 2011. ix, 55p. Illus. Approx. 80 ref.
||Exploratory_study_to_identify_workload_factors_[INTERNET_FREE_ACCESS] [in English]
||The new types of work organization could have negative impacts on employees (fatigue, chronic stress, musculoskeletal disorders) just as on employers (absenteeism, personnel turnover). The scientific literature designates workload as a common denominator in this case, except that evidence on the conceptualization of this phenomenon is limited and does not take into account its complexity. The objective of this study was to define and characterize workload according to a systematic approach. It was carried out by means of a questionnaire survey among the employees of an insurance company. Findings are presented and discussed.
||office work; work organization; workload assessment; banking and insurance; stress factors
||Canada; hours of work; sickness absenteeism; musculoskeletal diseases; questionnaire survey; public OSH institutions; report
||E - Books, reports, proceedings
|Country / State or Province||Quebec|
Commerce, services, offices
|Broad subject area(s)
Psychology of work organization