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Document ID (ISN)112247
CIS number 12-0010
ISBN(s) 978-2-89631-561-1
Year 2011
Convention or series no. Studies and research projects R-701
Author(s) Fournier P.S., Montreuil S., Brun J.P., Bilodeau C., Villa J.
Title Exploratory study to identify workload factors that have an impact on health and safety - A case study in the service sector
Bibliographic information Institut de recherche Robert-Sauvé en santé et en sécurité du travail du Québec (IRSST), 505 boul. de Maisonneuve Ouest, Montreal (Quebec) H3A 3C2, Canada, 2011. ix, 55p. Illus. Approx. 80 ref.
Internet access Exploratory_study_to_identify_workload_factors_[INTERNET_FREE_ACCESS] [in English]
Abstract The new types of work organization could have negative impacts on employees (fatigue, chronic stress, musculoskeletal disorders) just as on employers (absenteeism, personnel turnover). The scientific literature designates workload as a common denominator in this case, except that evidence on the conceptualization of this phenomenon is limited and does not take into account its complexity. The objective of this study was to define and characterize workload according to a systematic approach. It was carried out by means of a questionnaire survey among the employees of an insurance company. Findings are presented and discussed.
Descriptors (primary) office work; work organization; workload assessment; banking and insurance; stress factors
Descriptors (secondary) Canada; hours of work; sickness absenteeism; musculoskeletal diseases; questionnaire survey; public OSH institutions; report
Document type E - Books, reports, proceedings
Country / State or ProvinceQuebec
Subject(s) Occupational physiology
Commerce, services, offices
Broad subject area(s) Physiology, ergonomics
Browse category(ies) Office work
Psychology of work organization